Director of Insurance Operation

FBQ Inc dba Florida Best Quote•South Highpoint, FL

4h•$80,000 - $100,000•Onsite

About The Position

Florida Best Quote Insurance Agency is seeking a seasoned insurance operations leader to help lead the agency’s continued growth and development. This is a senior leadership position for someone who understands independent insurance agency operations, knows how to develop leaders, and has a proven ability to create accountability, improve performance, and execute organizational initiatives.

Requirements

5+ years of P&C insurance experience
Significant experience in an independent insurance agency or brokerage
3+ years of proven leadership experience, preferably managing managers or multiple departments
Strong understanding of insurance agency operations and workflows
Experience using KPIs, scorecards, and reporting to manage performance
Demonstrated success improving processes and developing people
Excellent communication, problem-solving, and decision-making skills
Ability to hold leaders accountable and successfully lead change

Nice To Haves

Florida P&C experience is preferred.

Responsibilities

Provide operational leadership across the agency
Lead and develop department managers and team leads
Establish KPIs, scorecards, and performance expectations
Monitor performance and use data to identify opportunities and issues
Improve workflows, SOPs, training, and quality assurance
Partner with HR on hiring, onboarding, and performance management
Partner with our Systems Director on automation, technology, and workflow improvements
Lead cross-department operational initiatives
Develop solutions to operational challenges and drive implementation
Help create a culture of accountability, consistency, and continuous improvement