Director Of Operation / COO

Mai Placement•Brooklyn, NY

2d•Onsite

About The Position

A growing commercial services company is seeking a strong Chief Operating Officer to take ownership of day-to-day operations and ensure the business is running at a high level across sales, project management, administration, and support functions. The company already has a strong foundation, established systems, a profitable operation, and a team in place. This is not a role for someone coming in to build everything from scratch. The priority is finding a strong, results-driven operator who can take control of the business, hold people accountable, make difficult decisions when necessary, and ensure every department is performing. The owner is looking to step away from much of the day-to-day responsibility while remaining involved strategically. The COO will become the central point of accountability for the organization and will have significant opportunity to help drive the company to its next stage of growth.

Requirements

Proven senior-level operational leadership experience
Strong track record managing a meaningful team and multiple departments
A decisive, confident leader who is comfortable making difficult personnel and operational decisions
Highly results-driven with a strong sense of accountability
Smart, commercially minded, and able to quickly understand how a business operates
Strong enough to manage both operational teams and sales-driven functions
Comfortable working in a fast-paced, entrepreneurial environment
Able to command respect and lead experienced employees without requiring constant involvement from ownership

Nice To Haves

Experience in construction, commercial services, project-based businesses, manufacturing, distribution, or another operationally complex environment is a plus, but specific industry experience is not required

Responsibilities

Take ownership of day-to-day operations across the company
Oversee and manage department leaders, project managers, sales staff, administrative teams, and offshore support
Ensure the company has the right people in the right roles across departments
Hold employees and managers accountable for performance and results
Make hiring, firing, and staffing decisions as needed
Ensure projects are being managed effectively and client commitments are being met
Oversee sales performance and ensure the company maintains the appropriate level of incoming business
Monitor staffing capacity and ensure the project management team can support current and future volume
Identify operational issues quickly and drive them through to resolution
Maintain strong communication and coordination between departments
Ensure existing systems, processes, and workflows are being followed effectively
Work closely with ownership while gradually assuming responsibility for the daily operation
Help identify opportunities to increase revenue, improve execution, and take the company to the next level