Sr. Director - COO Chief of Staff

Blue Cross Blue Shield of Massachusetts•Boston, MA

5d•Hybrid

About The Position

Reporting to the Chief Operating Officer, the Senior Director and Chief of Staff, Operations extends the reach of the COO and keeps the division’s most important work moving. This is a senior leadership role that blends strategic counsel, cross-functional coordination, and hands-on execution – shaping where the COO spends time and attention, driving the division’s priority initiatives, and serving as the COO’s trusted proxy with leaders across the enterprise, the Office of the CEO, the Board of Directors and external partners/vendors. This role is based out of our Boston, MA office or Hingham, MA office and is eligible for the Flex persona, with minimum in-office requirements of Tuesdays and Wednesdays.

Requirements

A strong commitment to the Company’s mission and values
Strong attention to detail and ability to deliver high-quality results
“Player-coach” mindset, with the ability to balance strategic leadership with hands-on support
Strong interpersonal skills to build healthy, collaborative, and trusting relationships across the Company
Self-motivated problem-solver and a curious thinker
Strong executive presence with excellent communication and interpersonal skills
Strong aptitude for relationship management across all levels of the organization; high degree of organizational astuteness and leadership skills
Outstanding communication and interpersonal skills; a strong sense of collaboration, facilitation and teamwork
Strong strategic thinking, analytical and research skills; ability to think at a micro and macro level
Action-oriented leader, able to effectively solve problems and achieve goals
Strategic vision, diplomacy, and political sense
Comfort working through change and ambiguity, and the ability to move fluidly between tactical detail and strategic direction
A high degree of initiative; ability to work both independently and within a team
10+ years of health care business administrative/management skills with a BA/BS degree preferred
The proven ability to build credibility and trust at the most senior levels (including with the Office of the CEO)
Proven experience running projects and implementing major initiatives
A proven track record delivering business results, overcoming obstacles, and achieving critical milestones
A demonstrated track record in team building and motivation, effective cross-functional management and alliance building
Expert skill at building consensus and negotiating, including influencing partners without direct authority
Strong knowledge of health care industry and external environment
High school degree or equivalent required unless otherwise noted above

Nice To Haves

Shaping strategy: develops strategies that move business goals forward and gives executive leaders clear analysis and honest counsel in complex, high-stakes situations.
Execution-oriented : gets things done and makes them stick – taking ambiguous, loosely defined problems and running with them without needing prescriptive direction.
Leading teams : Strong track record of leading, managing, and inspiring teams, including recruiting, developing, and retaining top talent.
Influencing collaboratively : Exceptional ability to influence and engage internal and external stakeholders.

Responsibilities

Serves as a key right hand to the COO; supporting and managing internal and external issues and directly handling matters of organizational importance on behalf of the COO, as appropriate.
Drives the division’s shift from siloed, function-by-function work toward integrated, cross-functional execution, keeping business priorities and enterprise technology pointed in the same direction.
Leads priority cross-functional initiatives end-to-end, working across internal teams and external vendors to turn strategy into progress.
Advancing integrated advocacy model and the consumer experience strategy across the enterprise.
Supports facilitation of the division’s key meetings and governance forums – such as the COO Directs leadership meeting, business review meetings, and others – shaping agendas, preparing materials, and managing the flow of information before and after each meeting.
Ensures cross functional value and effectiveness of the enterprise Operating Committee by driving the strategic agenda, curating all meeting content, and managing the end-to-end execution of the meeting series.
Drives the development and preparation of all content and materials for the Board of Directors' Health Care Quality and Affordability (HCQA) Committee, in close partnership with the COO.
Partners with the COO and senior executives on planning, policy and problem-solving, building collaboration and consensus across leaders and their teams.
Represents the COO and BCBSMA with senior leaders, external partners and community stakeholders, and prepares or shapes the correspondence, reports, briefings and presentations that carry the COO’s message.
Leads special projects on behalf of the COO, often pulling in senior executives from across the company.