Regional Security Specialist

Securitas Security Services • Abilene, TX

10d • $85,000 - $91,000

About The Position

The Regional Security Specialist (also referred to as Regional Account Manager) manages guard service operations and security-related functions for a key client in Abilene, Texas. The role leads day-to-day service delivery, supports client satisfaction, resolves conflicts, and oversees scheduling, staffing, billing, training, and compliance. The specialist often works independently in the field, making informed decisions to protect the client and Securitas while escalating issues when appropriate.

The position is responsible for maintaining service quality and compliance, managing operational and financial performance, developing security staff, and building trusted client relationships. It works closely with the Global Program Director (GPD) to align local operations with global standards and initiatives. The role also monitors frontline operations, develops performance metrics, manages invoice and payment processes, and prepares Quarterly Business Reviews for the client and leadership. The position is based in Abilene, TX, supporting client operations at a client site 9 miles east of I-20.

Requirements

• At least 3 years of experience in security industry-related fields or business management.
• At least 3 years of direct supervisory or management experience.
• Strong security and business management experience.
• In-depth knowledge of security operations and procedures.
• Strong planning and organizational skills.
• Strong financial experience, including budget planning and forecasting.
• Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
• Proficiency with computer systems, particularly Microsoft Office and data visualization tools.
• Ability to work independently with limited day-to-day direction while remaining aligned with program goals and standards.
• Sound judgment in deciding when to escalate issues to the Global Program Director or other stakeholders.
• Decision-making that prioritizes safety, reliability, and risk mitigation for the client and Securitas.
• Strong situational awareness of field operations and frontline personnel.
• Ability to work within established procedures and processes and respect a clear chain of command.
• Strong collaboration and client-centric skills.
• Ability to remain composed and professional in unusual or high-pressure circumstances.
• Adaptability to changing environments or assignments.
• Clear, professional written and verbal communication skills.

Nice To Haves

• Law enforcement, military, or public safety experience.
• Prior experience managing guard services or contract security operations.
• Experience working within a global or multi-site client program.
• Additional certifications in security management or related fields.
• Knowledge of best practices in corporate security and risk management.

Responsibilities

• Serve as the primary client contact and support high-quality service and client satisfaction.
• Make independent, informed field decisions and escalate issues to the Global Program Director or other leaders when appropriate.
• Collaborate with the Global Program Director to align local operations with global security objectives, standards, and initiatives.
• Assess service quality, anticipate operational issues, and address them proactively.
• Maintain awareness of frontline operations and use field insights to adjust services and drive improvement.
• Develop and implement training programs for security staff.
• Ensure compliance with client requirements, company policies, and applicable regulations.
• Establish, track, and maintain service delivery metrics and KPIs.
• Identify networking opportunities to standardize processes and service delivery across locations.
• Provide staff development, feedback, coaching, and performance management.
• Ensure scheduling and staffing meet service requirements and cost-efficiency goals.
• Resolve employee issues and apply discipline in accordance with company policy.
• Manage invoice and payment processes and monitor expenditures.
• Collaborate on developing and implementing account policies and procedures.
• Monitor client credits and make billing adjustments to support accurate billing and financial performance.
• Maintain communication with the client, internal stakeholders, and the Global Program Director.
• Prepare, develop, and deliver Quarterly Business Reviews to the client and leadership.
• Perform additional duties as assigned by the Global Program Director.

Benefits

• Medical, dental, vision, and life insurance.
• 10 accrued vacation days, 4 floating holidays, and 6 sick days.
• 401(k).
• Career growth and development opportunities within Securitas’ global organization.
• Collaborative team culture with leadership support and a performance-driven environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed