Regional Security Specialist

Securitas Security Services•Hillsboro, OR

12h•$74,000 - $77,000

About The Position

The Regional Security Specialist, also referred to as Regional Account Manager, manages guard service operations and security-related functions for a key client based in Hillsboro, Oregon. The role leads day-to-day service delivery, supports client operations, and ensures service quality, compliance, and financial and operational performance. The specialist serves as the primary client contact, builds trusted relationships, resolves conflicts, and oversees scheduling, staffing, billing, training, and compliance. The position requires independent field work and sound judgment to protect both the client and Securitas, including knowing when to escalate issues to the Global Program Director or other leaders. The specialist maintains awareness of frontline operations, develops staff and training, tracks performance metrics, coordinates local operations with global objectives, and supports continuous improvement. Responsibilities also include managing invoices and expenditures, maintaining accurate billing, communicating with stakeholders, and preparing and delivering Quarterly Business Reviews.

Requirements

At least 3 years of experience in security industry-related fields or business management.
At least 3 years of direct supervisory or management experience.
Strong security and business management experience.
In-depth knowledge of security operations and procedures.
Strong planning and organizational skills.
Strong financial experience, including budget planning and forecasting.
Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
Proficiency with computer systems, particularly Microsoft Office and data visualization tools.
Ability to operate independently with limited day-to-day direction while remaining aligned with program goals and standards.
Sound judgment in deciding when to escalate issues to the Global Program Director or other stakeholders.
Decision-making that prioritizes safety, reliability, and risk mitigation for the client and Securitas.
Strong situational awareness of field operations and frontline personnel.
Comfort working within established procedures and processes and respecting a clear chain of command.
Strong collaboration and client-centric mindset.
Ability to maintain composure and professionalism in unusual or high-pressure circumstances.
Adaptability to rapidly changing environments or assignments.
Clear, professional written and verbal communication skills.

Nice To Haves

Law enforcement, military, or public safety experience.
Prior experience managing guard services or contract security operations.
Experience working within a global or multi-site client program.
Additional certifications in security management or related fields.
Industry knowledge of best practices in corporate security and risk management.

Responsibilities

Serve as the primary point of contact for the client and support client satisfaction.
Make informed independent decisions in the field and escalate issues to the Global Program Director or other leaders when appropriate.
Collaborate with the Global Program Director to align local operations with global security objectives, standards, and initiatives.
Assess service quality, identify issues proactively, and use frontline observations to anticipate and address operational needs.
Develop and implement training programs for security staff.
Ensure compliance with client requirements, company policies, and applicable regulations.
Establish, track, and maintain service delivery performance metrics and KPIs.
Identify networking opportunities to standardize processes and service delivery across locations.
Oversee staff development through feedback, coaching, and performance management.
Ensure scheduling and staffing meet service requirements and cost-efficiency goals.
Resolve employee issues and apply discipline as needed in accordance with company policy.
Manage invoice and payment processes and monitor expenditures.
Collaborate on developing and implementing account policies and procedures.
Monitor client credits and make billing adjustments as needed to support accurate billing and financial performance.
Maintain ongoing communication with the client, internal stakeholders, and the Global Program Director.
Prepare, develop, and deliver Quarterly Business Reviews to the client and leadership.
Perform additional duties as assigned by the Global Program Director.