Regional Scheduler - Hybrid
About The Position
The Regional Scheduler performs scheduling activities for a designated platform or region, including daily, nightly, and weekend assignments, in accordance with Board of Directors and Scheduling Committee guidelines. The role involves responding to calls from physicians, staff, hospitals, surgery centers, and patients; entering data; and maintaining multiple databases. The Scheduler manages daily scheduling operations, case entry and review, provider call trades and swaps, PTO requests, staffing coverage, and schedule changes. The role also maintains calendars, provider and surgeon information, vacation tracking, policies, procedures, and departmental documents; coordinates schedules with physician leaders; and trains new scheduling employees as assigned. This position requires a Sunday-through-Thursday schedule from 12:00 PM to 8:30 PM. Candidates must currently reside in the Houston, Texas area. The company does not currently hire candidates residing in California, Hawaii, or Alaska. The estimated base pay is $19.95–$31.92 per hour, with eligibility for a quarterly bonus that is not guaranteed and is based on company and individual performance. The stated pay range is base pay only and excludes bonuses and other compensation.
Requirements
- High school diploma required.
- 1–3 years of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of medical practices and terminology.
- Ability to self-manage and assist coworkers as needed.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Ability to handle a large volume of phone and computer work.
- Ability to read, analyze, and interpret business reports, professional journals, technical procedures, and government regulations.
- Ability to present information and respond to questions from groups of managers, clients, customers, and the public.
- Ability to solve practical problems and work with concrete variables in situations with limited standardization.
- Ability to interpret written, oral, diagram-based, or schedule-based instructions.
- Ability to establish and maintain effective working relationships with others.
- Must be able to work Sunday through Thursday, 12:00 PM to 8:30 PM, and have a flexible schedule for shifts that may vary with business demands; overtime may be required.
- Must currently reside in the Houston, Texas area.
- Ability to travel locally within the greater metropolitan area for meetings, training, and customer service.
- Ability to meet the stated physical demands, with or without reasonable accommodation.
Nice To Haves
- Bachelor’s degree preferred.
- Previous surgery scheduling experience preferred but not required.
Responsibilities
- Navigate the scheduling system, including entering cases and reading the daily schedule.
- Set the daily schedule, manage daily operations, enter and review cases, and communicate with providers, surgeons, and facilities with minimal supervision.
- Complete daily summaries and check-outs independently.
- Notify the manager, physician leader, or regional coordinator of staffing shortages or scheduling issues.
- Perform provider call trades and swaps independently.
- Manage and approve PTO requests.
- Post cases in accordance with platform-specific requirements.
- Coordinate the next day's schedule, additions, emergencies, and schedule changes with the designated physician leader.
- Ensure sufficient regional staffing to cover surgeries and maintain an up-to-date call rotation in collaboration with the physician scheduler.
- Maintain the master meeting calendar, provider call information for accounting, and provider vacation tracking information.
- Create and manage the holiday call schedule.
- Train new scheduling employees as assigned by the scheduling manager or director.
- Maintain physician preferences and surgeon information in the scheduling software and communicate updates to the department.
- Write and maintain scheduling policies and procedures as needed.
- Communicate with the regional coordinator, operations manager and leadership, scheduling chair, and CGB as needed.
- Maintain department documents.
- Ensure adherence to policies and procedures and explain applicable rules and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
