IT Regional Support Lead - Hybrid

Hazen and Sawyer • Fort Worth, TX

17h • Hybrid

About The Position

Hazen and Sawyer is seeking an IT Regional Support Lead for its Fort Worth, Texas office. As part of the Information Technology Services team, the role ensures IT systems, services, and equipment operate reliably at every office in an assigned region. The position reports to the ITSM Support Manager, works closely with office managers, supervises junior ITS staff, and regularly travels to regional offices to meet technology needs.

The role supports and maintains regional network infrastructure and equipment, provides Tier 1–3 technical support, assists with computer deployments and office relocations or expansions, and troubleshoots conference room technology. The position may require travel and non-standard working hours as needed. The work schedule is described as flexible hybrid.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
• At least 5 years of IT support experience, including networking and infrastructure.
• Skills in network administration, server maintenance, and troubleshooting.
• Strong leadership, communication, and organizational skills.
• Willingness to travel and work non-standard hours as needed.
• Valid driver’s license and reliable transportation.

Nice To Haves

• Experience supporting conference room technology; Yealink and Microsoft Teams Rooms experience preferred.
• Active CompTIA Network+ certification preferred.

Responsibilities

• Maintain and support network switches, access points (APs), servers, and other peripheral equipment at offices within the assigned region.
• Partner with the ITS Infrastructure Group on routine maintenance of regional network infrastructure.
• Provide Tier 1–3 technical support and act as the primary escalation contact for complex cases.
• Assist with regional computer deployments and provide onsite support as needed.
• Troubleshoot and support conference room technology, particularly Yealink systems in regional offices.
• Supervise junior ITS staff within the region, delegate tasks, and provide training as needed.
• Assist with regional office relocations and expansions.
• Travel regularly to regional offices to meet technology needs.

Benefits

• Comprehensive health benefits, including medical, dental, vision, and prescription plans.
• Pre-tax flexible spending plans for medical, dependent care, and transportation.
• Short- and long-term disability insurance and employer-paid life insurance.
• Paid holidays, floating holidays, and paid time off (PTO).
• Employer-contributed 401(k) plan and additional financial planning support.
• Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships.
• Flexible hybrid work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager