Regional Retail Sales Manager - Western Missouri

Equity Bank•Warrensburg, MO

4d•Onsite

About The Position

The Regional Retail Sales Manager manages all aspects of Retail Banking operations for a specific market and is responsible for meeting deposit, DDA account, consumer loan, and non-interest income goals while growing Retail Banking net income. The role leads the market’s sales efforts, develops and maintains a disciplined sales culture, supports referrals to bank partners, and identifies revenue-generating or cost-saving initiatives for executive consideration. The manager leads retail banking employees and managers, including directing work, making or recommending employment decisions, setting performance objectives, coaching and evaluating managers, and ensuring employee training and development. The role also promotes a superior client experience, resolves client issues, and ensures teams match products and services to clients’ needs. The position requires following applicable banking laws, regulations, policies, and procedures; completing compliance training; and ensuring the team’s compliance. In cooperation with Regional Retail Support Managers, the role supervises retail operations functions, helps develop operating policies and procedures, monitors internal controls and security practices, and responds to fraud risks through appropriate training. The position regularly works in an office setting and uses computers and electronic media. It may be based in Sedalia or Warrensburg, Missouri. Regular physical activities include standing, walking, bending, and squatting; occasional lifting, carrying, moving, or pushing of up to 25 pounds may be required.

Requirements

High school diploma or equivalent.
Previous retail banking experience.
Excellent interpersonal, verbal, and written communication skills.
Computer proficiency in Windows-based systems.
Ability to maintain a high degree of confidentiality.
Strong attention to detail and organizational skills.
Ability to work with a team to determine solutions.

Responsibilities

Manage all aspects of Retail Banking operations for a specific market.
Meet goals for deposit, DDA account, consumer loan, and non-interest income growth, and grow Retail Banking net income.
Lead sales efforts and direct the market’s financial results.
Cultivate and maintain a disciplined sales culture using St. Meyers Hubbard sales training to increase retail product sales and deepen existing and new client relationships.
Achieve budgeted retail banking growth and income targets, emphasizing growth in DDA accounts.
Maintain operational soundness to minimize risk and ensure quality production.
Support referrals to bank partners that generate additional revenue.
Monitor industry trends and present revenue or cost-saving initiatives to the executive team.
Lead and motivate the retail team, and direct the work of retail bank managers.
Make or recommend decisions regarding employee hiring, compensation, work schedules, promotion, and discipline.
Ensure training and development for employees’ current and future roles.
Set performance objectives and goals and provide coaching, feedback, and evaluations for bank managers.
Develop and implement retail banking incentive plans and periodic sales initiatives.
Provide sales tracking to the retail banking team.
Promote excellent customer service and a welcoming, engaging, professional environment for clients and employees.
Resolve client issues or disputes proactively and ensure follow-through by the retail team.
Ensure the team matches bank products and services to client needs.
Follow applicable laws, regulations, policies, and procedures, including business ethics, Bank Secrecy Act, anti-money laundering, information security, and suspicious activity reporting requirements.
Follow account-opening procedures and suspicious activity referral processes, as applicable.
Understand clients’ normal account activity, as appropriate for the position, and complete periodic compliance training.
Ensure the bank team adheres to applicable compliance requirements.
Supervise retail operations functions with assistance and cooperation from Regional Retail Support Managers.
Participate in developing operations policies and procedures and ensure compliance with internal control standards.
Monitor security procedures, stay informed about fraud issues, and initiate training to safeguard client and organizational assets.