Regional Retail Sales Manager - Western Missouri

Equity Bank•Sedalia, MO

4d•Onsite

About The Position

Equity Bank is hiring a Regional Retail Sales Manager to manage all aspects of retail banking operations for a specific market in Western Missouri. The role is responsible for meeting the bank’s goals for deposit, DDA account, consumer loan, and non-interest income growth, while maintaining operational soundness and a superior client experience. The position works with retail bank managers and regional retail support managers to lead employees, oversee operations, and support compliance and internal controls. The manager provides sales leadership, develops a disciplined sales culture, and pursues revenue growth and cost-saving initiatives. They lead and develop the retail team, manage performance and staffing decisions, and ensure the team consistently matches bank products and services to client needs. The role also supports compliance with applicable laws, regulations, and bank policies, and helps protect client and organizational assets through sound operational and security practices. The position regularly works in an office setting in Sedalia, Clinton, or Warrensburg, Missouri. Job duties involve regular use of computers and electronic media. Physical requirements include standing, walking, bending, and squatting regularly; occasional lifting, carrying, moving, or pushing up to 25 pounds; and the ability to talk and listen to others.

Requirements

High school diploma or equivalent.
Previous retail banking experience.
Excellent interpersonal, verbal, and written communication skills.
Computer proficiency in Windows-based systems.
Ability to maintain a high degree of confidentiality.
Strong attention to detail and organizational skills.
Ability to work with a team to determine solutions.

Responsibilities

Manage all aspects of retail banking operations for a specific market and meet goals for deposit, DDA account, consumer loan, and non-interest income growth.
Provide sales leadership and direct the financial results of the market.
Build and maintain a disciplined sales culture using St. Meyers Hubbard sales training to increase sales, deepen existing relationships, and develop new retail banking relationships.
Achieve budgeted targets for deposit account growth, consumer loans, and non-interest income, with emphasis on growing DDA accounts.
Maintain operational soundness to minimize risk exposure and maintain quality production.
Support referrals to bank partners that generate additional revenue.
Stay informed about industry trends and present potential revenue or cost-saving initiatives to the executive team.
Lead, motivate, and direct retail banking employees and retail bank managers.
Make recommendations and decisions regarding employee hiring, compensation, schedules, promotions, and discipline.
Ensure employee training and development for current and future roles.
Set performance objectives and goals and provide coaching, feedback, and evaluations to bank managers.
Develop and implement retail banking incentive plans and sales initiatives, and provide sales tracking to the retail team.
Promote excellent customer service and a welcoming, engaging, professional environment for clients and employees.
Resolve client issues or disputes proactively and ensure follow-through by the retail banking team.
Ensure retail employees match bank products and services to client needs.
Understand and follow applicable laws, regulations, bank policies, and procedures, including Business Ethics and Conduct, Bank Secrecy Act, anti-money laundering, information security, and suspicious activity reporting requirements.
Follow deposit-account opening procedures and suspicious activity referral processes as appropriate; work with clients to understand normal account activity as appropriate; and complete periodic compliance training.
Ensure the bank team adheres to applicable compliance requirements.
Supervise retail operations with assistance and cooperation from Regional Retail Support Managers.
Participate in developing operations policies and procedures and ensure compliance with internal control standards.
Monitor security procedures and stay informed about fraud issues; initiate appropriate training to safeguard client and organizational assets.
Perform other duties as assigned or required.