Regional Quality Manager - Warranty

Faurecia•Auburn Hills, MI

2d•Hybrid

About The Position

Forvia, a sustainable mobility technology leader. We pioneer technology for mobility experience that matter to people. This role focuses on Quality Excellence in Advanced Problem Solving (Six Sigma) and Customer Warranty Management.

Requirements

Bacholer's degree with a preference in Engineering
Minimum 3 years of warranty experience
Familiar with OEM customer portals such as Ford, GM, Stellantis
Experience working within a matrixed organization
Ability to work independently with minimal direction
Able to travel throughout Metro Detroit on a regular basis with quarterly travel to Mexico

Nice To Haves

Certification as a Six Sigma Green or Black Belt

Responsibilities

Facilitate Advanced Problem Solving competencies (8D, Six Sigma Problem Solving)
Support teams in problem solving through application of statistical methods to facts and data
Use of Minitab (or alternative software) for statistical analysis
Application of QRCI or 8D where relevant
Six Sigma methodology to be followed when escalated from 8D
Ensure capture of “Lessons Learned” for sharing
Use / review / coach team in statistical methods of data analysis
Review appropriate measurement systems for data collection and analysis are being applied by the teams
Identify equipment and tooling concerns that may contribute to inefficiencies, to propose potential improvements during product development
Confirm correct construction of Design of Experiments or ANOVA for problem analysis
Led warranty team & plants with interaction with customer warranty network to monitor, investigate and lead resolution of final customer complaint related to product issue
Manage the relation with the customer for collection and return of warranty parts. Review at customer return centers monthly
Evaluate and forecast the warranty cost based on customer feedback and serial life team input. Develop and present executive level warranty summaries at regular intervals
Develop, implement, and manage Warranty Cost Reduction programs to reduce financial exposure of Faurecia
Develop and implement statistical analysis and early prediction of failure trends for all products
Supervise and coach Warranty Engineers, who will track, predict, analyze and report vehicle warranty cost and claim performance
Analyzes customer warranty policies and update/develops internal procedures and instructions to meet their requirements
Report on monthly performance, trends, pareto and corrective actions
Collaborates with Engineering, Manufacturing, Purchasing and Quality functions for warranty part failure and analysis and problem solving
Liaise with Engineering requesting ECR's and driving improvements to warranty related issues
Ensure timely response to customer based upon root cause analysis and proposed resolution
Track corrective action implementation timing with clean point to measure the effectiveness of the corrective action