Regional Quality Assurance Manager

Stars Behavioral Health Group • Long Beach, CA

20h • Remote

About The Position

This position monitors and directs quality assurance and compliance for assigned regional programs, overseeing incident investigations, licensing and certification tasks (such as LPS and Medi-Cal), client chart audits, and policy implementation. You will guide new department heads through QA orientation, ensure alignment with federal, state, and county standards, and drive the SBHG Total Quality Management (TQM) system—including continuous quality improvement, data utilization, staff training, and Joint Commission compliance.

Requirements

• Bachelor’s degree in human services, Mental Health, or Nursing discipline plus 6 years of experience in a mental health setting; OR Advanced Degree (Master’s or Doctorate) in Human Services, Mental Health, or Nursing; OR Professional Licensure (including LVN, RN, LMFT, LCSW, LPCC, Psychologist) or Certification (Healthcare Compliance/Privacy, Health Information/Medical Records) plus 2 years of experience in Human Services, Mental Health, or Nursing which includes supervision, training, and/or consultation.
• Four additional years of relevant experience may be considered in lieu of a degree.
• Background must include quality assurance support or oversight, program management, supervision, training, and/or consultation.

Responsibilities

• Monitors and directs quality assurance and compliance for assigned regional programs.
• Oversees incident investigations.
• Manages licensing and certification tasks (such as LPS and Medi-Cal).
• Conducts client chart audits.
• Ensures policy implementation.
• Guides new department heads through QA orientation.
• Ensures alignment with federal, state, and county standards.
• Drives the SBHG Total Quality Management (TQM) system, including continuous quality improvement, data utilization, staff training, and Joint Commission compliance.

Benefits

• Competitive Compensation
• Generous Time Off
• Employer-paid medical, dental, and vision coverage.
• Additional voluntary benefits to support your lifestyle.
• On-the-job training
• Paid CEU opportunities
• Career development programs
• Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).
• Employee Recognition & Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager