Manager Quality Assurance
About The Position
This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As a Manager, Quality Assurance, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Brands team reporting to Area Manager, Quality Assurance, you will perform numerous QA audits and have responsibility for 100+ hotels in your territory. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards.
Requirements
- Five (5) years of management experience in Hotel Operations
- Three (3) years of experience as a General Manager, Executive Committee Member, or Director for a Hotel
- Valid Driver's license
- Travel 90% of the time
Nice To Haves
- BA/BS Bachelor's Degree
- Project management experience
- Working knowledge of product replacement cycles, renovations and physical upgrades
Responsibilities
- Perform routine Quality Assurance evaluations.
- Address inquiries and communications made internally, both verbally and in written communications.
- Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals.
- Participate in Consistency exercises.
- Participate in activities outside of QA to gain a better knowledge of other departments.
- Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans.
- Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Hilton Annual Incentive (Bonus) Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
