Regional Practice Manager - Roanoke, VA

Local Infusion•Roanoke, VA

About The Position

The Regional Practice Manager (RPM) is the operational leader for multiple infusion centers in the Roanoke, Virginia region and reports directly to the Vice President of Operations. The role oversees clinical operations, intake and patient access, reimbursement support, staffing, facility management, regulatory compliance, and referring-provider relationships. The RPM drives operational performance while ensuring timely access to specialty therapies and an exceptional patient experience. The RPM is the regional subject matter expert for patient access, reimbursement, and healthcare insurance processes. Working closely with Intake, Pharmacy, Nursing, Revenue Cycle, and Executive Leadership, the RPM helps navigate payer requirements, remove barriers to care, improve referral conversion, and maintain consistent operations across practices. This role calls for a confident, solutions-oriented leader who can exercise independent judgment, manage competing priorities with minimal supervision, and adapt as business needs evolve. Travel throughout the region, including occasional overnight or short-notice travel, is required. Local Infusion describes itself as a respectful, upbeat, remote-first team focused on specialty infusion care. The company emphasizes patient-centered care, operational excellence, professional growth, and a work environment that supports time for personal interests.

Requirements

Three or more years of progressive leadership experience in healthcare operations, physician practice management, ambulatory care, specialty pharmacy, infusion services, or a related healthcare setting.
Strong working knowledge of commercial insurance, Medicare, Medicaid, prior authorizations, reimbursement processes, referral management, specialty medication access, payer policies, and medical necessity documentation.
Ability to independently analyze complex situations, make sound decisions, and drive operational outcomes with minimal supervision.
Exceptional organizational, prioritization, and time-management skills, including the ability to manage competing priorities in a fast-paced healthcare environment.
Ability to multitask across multiple practices, departments, technology platforms, and operational initiatives while maintaining attention to detail.
Strong analytical, critical-thinking, and problem-solving abilities.
Excellent communication, leadership, coaching, and relationship-building skills.
High level of initiative, accountability, professionalism, and adaptability.
Advanced proficiency with electronic health records, payer portals, Microsoft Office Suite, scheduling software, CRM platforms, and other healthcare technology systems.
Ability and willingness to travel throughout the assigned region, including overnight or short-notice travel, based on operational needs.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field preferred.
Clinical background preferred.

Responsibilities

Provide operational leadership for multiple infusion centers, ensuring consistent execution of organizational standards, regulatory compliance, and exceptional patient care.
Lead, mentor, coach, and develop clinical, intake, and administrative teams, fostering accountability, collaboration, and continuous improvement.
Assess operational challenges independently and make timely decisions supporting patient care, compliance, employee engagement, and organizational objectives.
Monitor regional performance metrics, identify trends, and implement strategies to improve efficiency, patient satisfaction, and financial performance.
Ensure standard operating procedures are followed and identify opportunities for process improvement and operational scalability.
Oversee facility readiness, vendor relationships, inventory coordination, staffing plans, and operational continuity across assigned practices.
Provide daily guidance and real-time support to Intake teams dealing with payer requirements, prior authorizations, denials, appeals, medical necessity requirements, referral barriers, and specialty medication access.
Analyze payer policies and develop operational strategies to improve patient access while maintaining compliance.
Partner with Intake, Nursing, Pharmacy, and Revenue Cycle teams to resolve reimbursement challenges and improve referral conversion.
Monitor payer policy changes and communicate operational updates, workflow enhancements, and best practices to regional teams.
Coach and educate team members on insurance processes, documentation requirements, reimbursement workflows, and payer-specific expectations.
Escalate highly complex reimbursement issues appropriately and independently resolve routine and moderately complex insurance challenges.
Manage staffing models and labor utilization to meet patient demand while maintaining productivity and financial performance.
Address patient, provider, employee, and facility concerns promptly and professionally.
Prioritize multiple operational initiatives while maintaining accuracy, responsiveness, and attention to detail.
Use EHR/EMR systems, payer portals, referral management software, scheduling platforms, CRM systems, Microsoft Office, and other healthcare applications to manage operations and resolve patient access challenges.
Travel throughout the assigned region, including occasional short-notice or overnight travel, to provide onsite leadership, staffing support, training, and business continuity.