Regional Practice Manager - Pennsylvania

Local Infusion•Langhorne, PA

1d•Remote

About The Position

Local Infusion is seeking a Regional Practice Manager to serve as the operational leader for multiple infusion centers in Pennsylvania. Reporting directly to the Vice President of Operations, this role oversees clinical operations, intake and patient access, reimbursement support, staffing, facility management, regulatory compliance, and referring-provider relationships. The manager drives operational performance while ensuring timely access to specialty therapies and an exceptional patient experience. The role serves as the regional subject matter expert for patient access and reimbursement. It partners with Intake, Pharmacy, Nursing, Revenue Cycle, and Executive Leadership to navigate payer requirements, remove barriers to care, improve referral conversion, and promote operational consistency across practices. The position calls for a confident, solutions-oriented leader who can exercise independent judgment, balance competing priorities, manage teams and technology platforms, and adapt to changing business needs. Travel throughout the assigned region, including overnight or short-notice travel, is required as operational needs arise. Local Infusion describes itself as a respectful, upbeat, remote-first team focused on improving specialty infusion care. It emphasizes taking care of employees and offers professional development as the company grows.

Requirements

Three or more years of progressive leadership experience in healthcare operations, physician practice management, ambulatory care, specialty pharmacy, infusion services, or a related healthcare setting.
Strong working knowledge of commercial insurance, Medicare, Medicaid, prior authorizations, reimbursement processes, referral management, specialty medication access, payer policies, and medical necessity documentation.
Ability to analyze complex situations independently, make sound decisions, and drive operational outcomes with minimal supervision.
Exceptional organizational, prioritization, and time-management skills, including the ability to manage competing priorities in a fast-paced healthcare environment.
Ability to multitask across multiple practices, departments, technology platforms, and operational initiatives while maintaining attention to detail.
Strong analytical, critical-thinking, and problem-solving abilities.
Excellent communication, leadership, coaching, and relationship-building skills.
High level of initiative, accountability, professionalism, and adaptability.
Advanced proficiency with electronic health records, payer portals, Microsoft Office Suite, scheduling software, CRM platforms, and other healthcare technology systems.
Ability and willingness to travel throughout the assigned region, including overnight or short-notice travel, based on operational needs.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field.
Clinical background.

Responsibilities

Provide operational leadership across multiple infusion centers, ensuring consistent execution of organizational standards, regulatory compliance, and exceptional patient care.
Lead, mentor, coach, and develop clinical, intake, and administrative teams, fostering accountability, collaboration, and continuous improvement.
Assess operational challenges independently and make timely decisions supporting patient care, compliance, employee engagement, and organizational objectives.
Monitor regional performance metrics, identify trends, and implement strategies to improve efficiency, patient satisfaction, and financial performance.
Ensure standard operating procedures are followed and identify opportunities for process improvement and operational scalability.
Oversee facility readiness, vendor relationships, inventory coordination, staffing plans, and operational continuity across assigned practices.
Provide regional guidance and real-time support to Intake teams on payer requirements, prior authorizations, denials, appeals, medical necessity, referral barriers, and specialty medication access.
Analyze payer policies and develop operational strategies that improve access while maintaining compliance.
Partner with Intake, Nursing, Pharmacy, and Revenue Cycle teams to resolve reimbursement challenges and improve referral conversion.
Monitor payer policy changes and communicate operational updates, workflow enhancements, and best practices to regional teams.
Coach and educate team members on insurance processes, documentation, reimbursement workflows, and payer-specific expectations.
Escalate highly complex reimbursement issues appropriately and independently resolve routine and moderately complex insurance challenges.
Manage staffing models and labor utilization to meet patient demand while maintaining productivity and financial performance.
Address patient, provider, employee, and facility concerns promptly and professionally.
Prioritize multiple operational initiatives while maintaining accuracy, responsiveness, and attention to detail.
Use healthcare technology platforms to manage daily operations and resolve patient access challenges.
Travel throughout the assigned region, including occasional short-notice and overnight travel, to provide onsite leadership, staffing support, training, and business continuity.