Regional Practice Manager

VIPcare•Melbourne, FL

About The Position

The Regional Practice Manager is an administrative role responsible for providing 5 Star Service while leading and supporting clinic operations. Reporting to the Senior Regional Manager (or a similar role), this position oversees the operations and strategic initiatives of multiple healthcare clinics within a designated region. The manager guides physicians and care teams to support high standards of patient care and operational performance. The role develops and maintains the people, processes, and technology needed to deliver the organization’s culture and purpose; identifies and implements solutions for clinic operations; and manages regional initiatives such as clinic acquisitions, moves, openings, and growth. It works closely with clinic leadership, providers, care teams, internal departments, and the Marketing Team to meet goals, address challenges, support quality programs, and improve clinic performance. The Regional Practice Manager directly manages Office Managers and teams without Office Managers, supports providers, and helps recruit, onboard, train, coach, and retain team members. The position also serves as a liaison for clinic improvements and problem-solving across internal departments. The role requires at least five years of experience in healthcare or clinical management, direct team management and physician communication experience, and proficiency with Google Suite and Microsoft Office. Physical requirements include sitting for extended periods, bending, stooping, kneeling, squatting, twisting, reaching, pulling, and operating a motor vehicle.

Requirements

At least 5 years of experience in a healthcare or clinical management setting.
Experience directly managing teams and communicating with physicians.
Experience building and cultivating clinic teams.
Ability to work independently with minimal supervision.
Proficiency with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration.
Ability to sit for extended periods.
Ability to bend, stoop, kneel, squat, twist, reach, and pull.
Ability to operate a motor vehicle.
Ability to handle data confidentially.
Strong organizational, time-management, and multitasking skills, with attention to detail.
Excellent written and verbal communication skills, including comfort communicating with senior-level leadership, providers, and health plans.
Strong interpersonal and presentation skills.
Strong critical-thinking and problem-solving skills.
Results-oriented approach focused on quality execution and delivery.
Appreciation of cultural diversity and sensitivity toward the target patient population.

Responsibilities

Develop and maintain a successful platform of people, processes, and technology to deliver on the organization’s culture and purpose.
Recognize opportunities and collaborate on solutions for clinic operations.
Manage clinic acquisitions, moves, and openings as project manager for the region.
Meet regularly with clinic leadership to report metrics and resolve challenges.
Guide, coach, and motivate the team to meet and exceed goals.
Coordinate resources and departments to establish goals and support each office’s Quality and STARS Program.
Oversee the Whiteboard Program with Office Managers or Team Leads.
Lead Care Coordination efforts with Health Services to conduct proactive outreach calls.
Recruit, develop, train, and motivate care team members, including proactive outreach to passive candidates.
Assist with interview scheduling and coordinate recruiting communications for assigned clinics.
Create individual training plans and conduct bi-weekly follow-ups for new team members.
Ensure Clinical Competency checklists for new team members are completed and submitted to Team Resources.
Counsel and coach Office Managers and Team Leads on leadership tactics.
Establish a culture of 5-Star Service.
Directly manage Office Managers in the region and teams without Office Managers.
Provide operational oversight and support to physicians and mid-level providers.
Onboard team members to VIPcare culture and monitor or design training programs as needed.
Collaborate with operational team leaders and physicians.
Provide customer service to team members and other departments through regularly scheduled meetings.
Serve as liaison and provide oversight for clinic improvements and problem-solving involving IT, Facilities, VIP Helpline, Network Operations, and other internal departments.
Develop knowledge of the business, industry, and care model to contribute to the future of healthcare.
Identify strategic growth opportunities and new office expansion within the region.
Assist with physician recruitment for regional clinics.
Steer clinic growth in conjunction with the Marketing Team.