Regional Phlebotomy Manager

TridentCare•Denver, CO

6d•$75,000 - $90,000

About The Position

The Regional Phlebotomy Manager (RPM), under the general supervision of the Director of Operations, ensures efficient and accurate workflow among Area Phlebotomy Supervisors and phlebotomy staff. The manager monitors phlebotomy areas to ensure applicable policies and procedures are followed and oversees operations serving Colorado, Washington, and Oregon. The position requires some travel and at least a high school diploma or GED, five years of clinical laboratory experience, and current CPT I or CPT II certification. The role oversees field operations, staff performance, quality, safety, and compliance. The manager works with operational and clinical leadership, dispatch, and quality assurance, and contributes to budget requests, quarterly objectives, and phlebotomist incentives. The position is based in a standard medical laboratory environment where biological materials, blood-borne pathogens, hazardous substances, and radioactive materials may be present. Appropriate hazard training is provided, and staff must follow health and safety policies. The employer offers a competitive wage and benefit package to full-time employees. Listed benefits include two weeks of vacation, sick time, eight paid holidays, same-day pay availability, a medical insurance allowance, dental and vision insurance, disability insurance, company-paid life insurance, and a 401(k).

Requirements

At least a high school diploma or GED.
At least five years of clinical laboratory experience.
At least five years of experience as a Phlebotomist Supervisor.
Current CPT I or CPT II certification; CPT licensing must meet applicable state laws.
Good driving record, maintained throughout employment.
A vehicle in good working condition suitable for daily driving requirements.
Strong leadership and supervisory skills.
High degree of analytical ability for daily workflow management of department employees.
Medium-to-expert proficiency in Microsoft Excel and Word.
Excellent computer keying skills, including alphanumeric data entry; preferred minimum of 35 words per minute and 10-key by touch.
In-depth familiarity with clinical laboratory terminology.
Attention to detail.
Excellent verbal and written communication skills.
Ability to work under pressure and meet deadlines.
Courteous and respectful conduct toward others.
Strong human resources skills for dealing effectively with coworkers and clients.
Ability to work in a team environment and in a fast-paced, high-volume setting.
Must pass a drug screen and criminal background check.
Ability to travel as required; some travel is required.
Follow applicable health and safety policies when working around blood-borne pathogens, biological materials, hazardous substances, and radioactive materials.

Responsibilities

Plan, direct, and coordinate field phlebotomy operations.
Ensure Area Phlebotomy Supervisors and staff at processing sites work productively and consistently with the TridentCare Logistics System, with an effective plan for each field associate and job site.
Visit sites regularly to assess whether Area Phlebotomy Supervisors are meeting goals and objectives.
Report administratively and operationally to the Director of Operations and clinically to the Laboratory Director.
Build and retain a team of trained, high-performing Area Phlebotomy Supervisors and field associates.
Identify and help improve lower-performing area leaders and field associates.
Intervene in targeted jobs to resequence and replan work to improve performance.
Work with phlebotomy managers to review and use productivity and management reports effectively.
Train staff on and enforce operational safety procedures and policies.
Train staff on and enforce quality initiatives and compliance with procedures and guidelines.
Ensure work meets established quality policies and procedures.
Develop and implement methods for evaluating operational activities and counsel or mentor staff on related matters.
Work with Dispatch Supervisors to meet business needs and company turnaround goals.
Assist the Director of Phlebotomy with budget requests, quarterly objectives, and incentives for phlebotomists.
Oversee, train, and guide Area Phlebotomy Supervisors; develop high-performing field associates into area leaders as needed.
Coordinate special inspections, field operations analyses, and field investigations as requested.
Keep Administration informed of ongoing activity and critical matters affecting operations and the company's well-being.
Follow State Department of Licensing and Regulation personnel policies and perform related assigned work.
Work with the QA department to evaluate, enhance, and maintain designated service quality levels.
Perform other duties as assigned.