Phlebotomy
About The Position
A Client Care Specialist (CCS2) supports AHF’s mission by welcoming and assisting patients seeking HIV testing and prevention services, STI screenings, and treatment at clinics and fixed-site locations. This hybrid role provides courteous, confidential, and professional support within testing programs and helps promote excellent patient care, patient retention, and operational efficiency. The specialist moves between clinical, administrative, and front-office duties to help create a positive patient experience and foster trust. As part of a close-knit team, the CCS2 contributes to comprehensive patient care by collecting medical histories, managing tests and screenings, recording vital signs, and addressing health complaints. The role also supports patient registration, appointment management, electronic chart creation, and data documentation, including referrals and reports. The specialist must be able to travel between Wellness and Fixed Site locations as directed by a supervisor and according to staffing needs. A valid phlebotomy license or current medical assistant certificate is required.
Requirements
- Hold a valid phlebotomy license or a current medical assistant (MA) certificate.
- Have skills in venipuncture and collection of blood and other specimens for laboratory analysis.
- Be able to travel day to day to various Wellness and Fixed Site locations as directed by a supervisor and staffing needs.
- Provide confidential and professional support to clients.
Responsibilities
- Welcome and assist patients seeking HIV testing and prevention services, STI screenings, and treatment.
- Provide courteous, confidential, and professional support to clients in testing programs.
- Collect medical histories, record vital signs, and address health complaints.
- Manage tests and screenings.
- Facilitate patient registration and appointment management.
- Create electronic patient charts and document data, referrals, and reports.
- Perform venipuncture and collect blood and other specimens for laboratory analysis.
- Travel between Wellness and Fixed Site locations as directed by a supervisor and staffing needs.
- Adapt among clinical, administrative, and front-office duties while supporting patient care and operational efficiency.
Benefits
- AHF offers comprehensive benefits intended to support employees’ physical, financial, spiritual, and professional health.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
