Regional Operations Specialist

ASSOCIATED PACKAGING INCORPORATED•Gallatin, TN

19h•$80,000 - $85,000•Onsite

About The Position

The Regional Operations Specialist is Corporate Operations’ main support partner to an assigned group of branches. The Specialist ensures branches are trained on and consistently follow Associated Packaging’s standard processes and procedures, and serves as the first escalation point beyond the branch lead for day-to-day operational problems, errors, and system issues. The role supports branch success through training, follow-up, troubleshooting, and helping branch managers and teams meet KPI targets. It connects corporate strategy to branch execution by supporting process rollouts, resolving issues at their root, and promoting consistent operating standards. Each Specialist also serves as a subject matter expert in one or more assigned or qualified functional areas. The position combines office-based work with regular travel to branch locations, including warehouse environments. Branch visits may involve walking warehouse floors and following safety protocols and personal protective equipment requirements. Occasional extended hours may be needed during system rollouts, month-end, or special projects.

Requirements

At least 5 years of experience in distribution, manufacturing, supply chain, or branch/business operations.
Hands-on experience with an ERP or order management system.
Working knowledge of order-to-cash and procure-to-pay processes and how operations connect with accounting.
Ability to train adults, write clear procedures, and explain processes in plain language.
Strong troubleshooting, analytical, and reconciliation skills.
Proficiency in Microsoft Excel, Outlook, Teams, and Word.
Ability to travel regularly to assigned branch locations.

Nice To Haves

NetSuite experience is strongly preferred.
Experience in industrial packaging or packaging distribution.
Background in accounting operations, rebates, third-party logistics (3PL), or inventory management.
Continuous improvement training such as Lean, Six Sigma, or similar.
Associate’s or bachelor’s degree in business, supply chain, or a related field, or equivalent experience.

Responsibilities

Serve as the primary corporate point of contact for branch leads and the second-level escalation resource for operational questions, errors, and discrepancies at assigned branches.
Troubleshoot issues across order-to-cash, procure-to-pay, inventory, and fulfillment workflows; escalate systemic or cross-functional issues to the appropriate owner.
Research and correct transaction errors involving orders, receipts, invoices, credits, and adjustments in partnership with branch leads and corporate departments.
Track recurring issues and resolutions, communicate patterns to the VP Branch Operations and COO, and help address root causes.
Train branch leads on standard operating procedures, system workflows, and process changes in person, virtually, and on the job.
Onboard new branch leads to corporate standards in collaboration with branch managers and the corporate training program.
Provide retraining when audits, errors, or KPI results show gaps, and confirm that training is understood and applied.
Support rollout of new processes, system enhancements, and corporate initiatives across assigned branches.
Ensure branches follow approved SOPs, pricing and terms policies, and internal controls.
Provide feedback to SOP owners on unclear, outdated, or impractical procedures, and help revise and validate procedures with branch users.
Conduct periodic process reviews and spot audits at assigned branches; document findings and communicate them to VP Branch Operations for follow-up and corrective actions.
Help branch leads and managers understand operational KPIs and the processes that drive them.
Monitor branch-level operational metrics and reports to identify trends, gaps, and risks; work with VP Branch Operations on training gaps identified through missed metrics.
Partner with VP Branch Operations on action plans to close performance gaps and follow up until results improve.
Report branch support activity, recurring issues, and risks to the COO and VP Branch Operations.
Serve as a power user of NetSuite and related operating tools, helping branches use them correctly and consistently.
Protect branch-level data accuracy, including customer, item, pricing, inventory, and transaction records.
Identify system issues and enhancement needs, document them, and route them to IT and Business Processes through the proper channel.
Work with Accounting, Purchasing, Inventory Management, Sales, Customer Service, IT, and other Corporate Operations teams to resolve cross-departmental issues.
Represent branch realities in corporate discussions, share best practices across branches and with other Specialists, and support continuous improvement projects, training-effectiveness reviews, and special initiatives.
As a subject matter expert, maintain current knowledge of relevant processes, policies, and system functions; provide escalation support to all branches; lead or support training, documentation, and improvement efforts; and partner with the corporate function that owns the area on accuracy, controls, and results.