Regional Operations Manager - Dallas/Chicago

Fellers•Hanover Park, IL

About The Position

The Regional Operations Manager leads the Customer Fulfillment Process across a network of 10 to 12 ecommerce facilities and a team of 20 to 35 associates. The role drives initiatives to reduce process waste, deploy business tools and standards, and ensure internal and external operational requirements are met. The successful candidate must reside within the region they are responsible for. The manager oversees operational quality, accuracy, consistency, safety, customer satisfaction, associate engagement, training, and team performance across the region. They regularly travel to facilities to assess compliance, efficiency, safety, and KPI performance, and work cross-functionally to improve order fulfillment and customer satisfaction.

Requirements

10 years of experience with Warehouse Management Systems (WMS), including tracking metrics and proactively monitoring dashboards and workflows to ensure strong customer metrics.
4–5 years of experience managing associates remotely and managing performance.
Strong facilitation, communication, organizational, analytical, and mathematical skills.
Ability to motivate and inspire a team to achieve results.
Strong training skills and experience rolling out new systems and processes.
Demonstrated proficiency in time and project management.
PC skills, including experience with the MS Office Suite.
Self-starter with an action bias and willingness to institute change and help others through change.
Positive attitude, good judgment, and a strong sense of responsibility and ownership.
Willingness to work strategically and tactically, hands-on in managing, leading, driving, finishing, and following up on operations.
Strong collaboration and communication skills, conflict management capabilities, and executive presence and composure.
Ability to travel up to 50%.
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to walk, stand, stoop, kneel, crouch, crawl, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and climb or balance.
Ability to occasionally lift and/or move up to 50 pounds.
Must reside within the region of responsibility.

Nice To Haves

Experience with NetSuite WMS and ShipWare is preferred.

Responsibilities

Monitor and facilitate quality, accuracy, and consistency in operational processes and systems.
Build a culture of operational excellence, safety, customer satisfaction, and associate engagement.
Manage associate training and development, including coaching, mentoring, and WMS system knowledge.
Manage and develop a high-performing team, fostering safety, accountability, and ownership.
Maintain communication with managers, staff, and vendors to support facility operations.
Ensure facilities complete receiving and put-away, inventory counts and analysis, location maintenance and down stocking, and assigned KPI work within established timelines.
Ensure facilities remain orderly, organized, and clean.
Set operational standards for each facility and maintain effective scheduling, attendance, and performance levels to meet operational goals.
Travel regularly to regional locations to assess operational excellence, process compliance, efficiency, safety, and KPI performance.
Identify and implement process improvements to optimize speed, service, and selection.
Analyze reports to identify trends, opportunities, and cost optimization.
Communicate service level agreement expectations and manage performance against them.
Promote a safety-first culture through awareness, training, and accountability.
Use key metrics, Lean Six Sigma, GEMBA walks, and other activities to identify strengths and opportunities for improvement.
Collaborate with internal business partners to support smooth order fulfillment operations and customer satisfaction.