Regional Manager, US Delivery (Chicago, Dallas or Philadelphia)

Abbott • North Chicago, IL

1d • Remote

About The Position

Abbott is seeking a client-facing delivery and support manager to lead customer satisfaction, communication, and application deployment for its AlinIQ Digital Health Applications. This remote position covers the eastern United States. Qualified candidates must live in the Chicago, Dallas, or Philadelphia area, have easy access to a major metropolitan airport, hold a valid driver’s license, and be able to travel up to 50% of the time.

The role directly manages and develops a technical team responsible for end-to-end delivery of AlinIQ Digital Health Applications. The manager serves as a trusted customer advisor, oversees projects and team performance, and supports continuous improvement. The role requires an understanding of diagnostic laboratory workflows and hands-on experience with relevant laboratory software technologies.

Abbott is a global healthcare company whose diagnostic solutions are used in hospitals, laboratories, and clinics worldwide. The company describes opportunities for career development and learning, and offers a range of health, retirement, and education benefits.

Requirements

• Bachelor’s degree or equivalent global education.
• Two to three years of experience leading and managing software services and support teams for healthcare or diagnostic laboratory systems, or relevant leadership and technical experience.
• Sound understanding of diagnostic laboratory workflows and software technologies used to support them.
• Demonstrated hands-on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems and/or clinical decision support systems.
• Strong leadership skills, including coaching, development, and team management.
• Technical proficiency with general business applications such as MS Office, MS Project, and Smartsheet.
• Strong verbal and written communication skills and excellent customer-facing capabilities.
• Attention to detail and concern for quality.
• Ability to innovate and willingness to raise ideas, issues, and risks constructively.
• Must currently live in the Chicago, Dallas, or Philadelphia area and have easy access to a major metropolitan airport.
• Valid driver’s license.
• Ability to travel up to 50% of the time.

Nice To Haves

• Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics, or a related discipline.

Responsibilities

• Manage and develop a technical team responsible for end-to-end delivery of AlinIQ Digital Health Applications.
• Prioritize and manage customer needs and conflicts, lead solutions, and maintain a high customer-service culture.
• Build trusted-advisor relationships with customers and participate effectively in team and customer meetings.
• Provide product and feature enhancement input based on customer feedback.
• Execute project work plans, focusing on timely completion and risk mitigation.
• Track and regularly report on assigned project aspects.
• Ensure team compliance with procedures and systems of record.
• Develop problem-solving guidelines, checklists, and other materials to help the team address customer needs and problems proactively.
• Revise and maintain project documents and systems of record.
• Manage the direct team’s costs in partnership with local controllers.
• Lead, direct, evaluate, and develop team members to meet business objectives.
• Bring forward ideas and escalate issues and risks constructively.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager