Regional Manager, US Delivery (Chicago, Dallas or Philadelphia)

Abbott • North Chicago, IL

1d • $99,300 - $198,700 • Remote

About The Position

Abbott is hiring a remote Regional Manager, US Delivery to lead customer-facing delivery and support for AlinIQ Digital Health Applications. The role is focused on customer satisfaction, clear communication, and application deployment, with direct responsibility for managing and developing a technical team that delivers these applications end to end. The territory covers the eastern United States. Candidates must currently live in the Chicago, Dallas, or Philadelphia area, have easy access to a major metropolitan airport, hold a valid driver’s license, and be able to travel up to 50% of the time.

The manager serves as a trusted advisor to customers and leads customer-needs prioritization, solution delivery, team performance, and continuous improvement. The role includes project planning and tracking, risk mitigation, quality and procedural compliance, cost management, customer and team meetings, and developing materials that help the team proactively resolve customer problems. The position requires experience with diagnostic laboratory workflows and relevant software technologies, as well as strong technical, communication, and people-leadership skills.

Requirements

• Bachelor’s degree or equivalent global education.
• 2 to 3 years of experience leading and managing software services and support teams for healthcare or diagnostic laboratory systems, or relevant leadership and technical experience.
• Sound understanding of diagnostic laboratory workflows and software technologies that support them.
• Hands-on technical experience with laboratory information systems, middleware, analyzer management systems, inventory management systems, and/or clinical decision support systems.
• Strong leadership skills, including coaching, employee development, and people management.
• Technical proficiency with general business applications such as MS Office, MS Project, and Smartsheet.
• Strong verbal and written communication skills and excellent customer-facing capabilities.
• Attention to detail and concern for quality.
• Ability to innovate and willingness to raise ideas, issues, and risks constructively.
• Must currently reside in the Chicago, Dallas, or Philadelphia area and have easy access to a major metropolitan airport.
• Must hold a valid driver’s license and be able to travel up to 50%.

Nice To Haves

• Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics, or a related discipline.

Responsibilities

• Directly manage and develop a technical team responsible for end-to-end delivery of AlinIQ Digital Health Applications.
• Build customer satisfaction through effective communication, application deployment, and a high standard of customer service.
• Become a trusted advisor to customers and prioritize customer needs and conflicts while leading solutions.
• Manage and lead the team with a continuous improvement mindset; coach, develop, and evaluate team members to meet business objectives.
• Provide feature and product enhancement input based on customer feedback.
• Execute project work plans, emphasizing timely completion and risk mitigation.
• Track and regularly report on assigned project aspects.
• Ensure team compliance with procedures and systems of record.
• Develop problem-solving guidelines, checklists, and other materials to help the team proactively address customer needs and problems.
• Keep project documents and systems of record current.
• Participate effectively in team and customer meetings.
• Manage the direct team’s costs in partnership with local controllers.
• Bring forward ideas and escalate issues and risks constructively.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager