Regional Manager - Dallas

JSX • Dallas, TX

1d • $90,000 - $110,200 • Onsite

About The Position

The Regional Manager within Airport Services is accountable for the performance, safety, and success of assigned airport stations. The role leads and develops Station Managers, Airport Supervisors, and Concierges to ensure operational readiness, regulatory compliance, budget discipline, and excellent customer experiences. It is responsible for short- and long-term station performance, continuous improvement, leadership development, and cross-functional collaboration.

The position is based in Dallas, Texas, and oversees Dallas (DAL), Austin (EDC), Houston (HOU), Hobbs (HOB), and Taos (TSM), as well as any other stations added to the Texas and Southwest Region. Frequent travel between these locations is required.

Airport Services Crewmembers are certified as Ground Security Coordinators and trained in customer and baggage security screening. The role requires supporting safety-sensitive operations and participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines. Other responsibilities may be assigned, and duties may change as circumstances dictate.

Requirements

• High school diploma or GED.
• At least 3 years of management experience in airline operations.
• At least 4 years of airport operations experience.
• At least 5 years of face-to-face customer service experience.
• Valid driver’s license.
• Working knowledge of MS Office and Google Business Solutions.
• Ability to occasionally lift 75 or more pounds.
• Ability to perform intermittent physical activity, including bending, reaching, and prolonged periods of standing.
• Availability to work flexible shifts, including early mornings, late nights, holidays, and weekends.
• Must be a U.S. citizen and successfully complete required federal background checks and eligibility screenings.

Responsibilities

• Ensure Station Managers create and maintain an environment where Airport Services Concierge teams can thrive.
• Champion safety through accountability, awareness, and communication.
• Maintain working knowledge of systems, products, policies, and regulatory requirements.
• Audit station supply orders and expenses for budget compliance and alignment with company standards.
• Provide cross-functional leadership to support day-to-day operational performance and on-time execution.
• Ensure stations have the tools, staffing, and resources needed for safe and reliable operations.
• Maintain high standards for the appearance of facilities, equipment, and business partners.
• Develop and manage external stakeholder relationships, including FBOs, and document and address vendor performance.
• Review and approve Station Manager expense reports and company credit card usage.
• Partner with Schedule Planning and Finance on future staffing models, coverage needs, and facility planning.
• Monitor station-level issues raised in leadership meetings and ensure timely, appropriate action.
• Conduct needs assessments and provide proactive budget recommendations to support growth and changes in volume.
• Lead, coach, and develop station leaders and build a leadership bench.
• Ensure compliance with FAA, TSA, DOT, and company regulations across assigned stations.
• Travel extensively to support stations, maintain relationships, and oversee regional operations.
• Monitor the operational environment and report safety risks in real time.
• Ensure compliance with updated policies, alerts, and regulatory guidance.
• Maintain personal readiness for safety-sensitive duties.
• Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.

Benefits

• Medical plans beginning at $110 per month; coverage eligibility starts on the first of the month following the start date.
• 100% employer-paid dental and vision coverage.
• Up to $2,100 annually for HSA contributions.
• Short-term and long-term disability coverage at no cost.
• Free non-revenue standby travel on JSX.
• Discounted standby travel on other major domestic and international airlines for the employee and qualifying immediate family.
• 401(k) match of 50% of the first 8% contributed.
• Flexible PTO plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED