Regional Operations Manager - Western, MI

OPENLANE•Carmel, MI

About The Position

OPENLANE is seeking a Regional Operations Manager for Western Michigan to oversee regional inspection operations and ensure quality standards are met. The role oversees FTE and 1099 inspectors conducting floor plan audits and vehicle and facility inspections, and is responsible for meeting regional service-level agreements and targets. The manager recruits and hires contract and full-time inspectors, partners with Marketplace and Commercial Sales on inspection needs, growth forecasting, and scheduling, and builds relationships with dealers and the sales team to support regional growth. The role supports the Senior Regional Operations Manager in developing and implementing OKRs, and leads inspector development through training, coaching, mentoring, and performance management. The manager is the main point of contact for inspectors and contractors on compensation, task assignments, process updates, and application questions. They also collaborate with Product, Arbitration, Scheduling, and Quality Assurance to test app releases and processes and recommend improvements. The manager works in the field one to two days per week alongside inspectors to uphold quality standards and train new inspectors, and serves as a reserve inspector in new markets or when regional inspection capacity is limited. The position requires at least three years of relevant experience or education, at least two years of automotive mechanical experience, a valid driver’s license, and the ability to operate a motor vehicle.

Requirements

Minimum of 3 years of relevant experience or education.
Minimum of 2 years of automotive mechanical experience.
Ability to operate a motor vehicle and a valid driver’s license.
Working knowledge of technology, particularly for submitting electronic inspection reports.

Nice To Haves

Previous experience managing teams and individuals, including contractual and full-time employees.

Responsibilities

Learn and ensure the team follows OPENLANE policies, processes, procedures, and tools for floor plan audits and vehicle and facility inspections.
Oversee FTE and 1099 inspectors to achieve regional SLAs and targets.
Recruit and hire contract and full-time inspectors in the assigned region.
Partner with Marketplace and Commercial Sales on inspection needs, growth forecasting, scheduling, and regional success.
Build relationships with dealers and the OPENLANE sales team to support sales growth and realize business opportunities.
Support the Senior Regional Operations Manager in creating and implementing regional OKRs.
Train, motivate, coach, counsel, and mentor FTE inspectors, and conduct performance management activities.
Ensure contractors meet customer requirements and operational standards.
Serve as the primary contact for contractors and inspectors regarding compensation, task assignments, process updates, and application questions.
Collaborate with Product, Arbitration, Scheduling, and Quality Assurance to test app releases and processes and provide improvement feedback.
Work in the field one to two days per week alongside inspectors to uphold quality standards and train new inspectors.
Serve as a reserve inspector for new markets and to address regional inspection capacity gaps.
Use communication tools within the OPENLANE organization.
Perform other duties as assigned by the manager.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) with company match in the US, or RRSP with company match in Canada.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Company culture of internal promotions, diverse career paths, and meaningful advancement.