Western Regional Collections Specialist

MEI Rigging & Crating•Chandler, AZ

8d•Onsite

About The Position

The Regional Collections Specialist supports regional accounts receivable functions, with an emphasis on collections. The role applies accounts receivable knowledge to reviewing customer invoices, documenting and applying payments, and reconciling transactions with banks and MEI accounting systems. The specialist monitors accounts across an assigned geographical region and works with accounting, sales, project managers, and customers to resolve payment and invoice issues. The position also supports reporting, month-end close, and the lien process. This is a full-time position with typical hours Monday through Friday, 8:00 a.m. to 5:00 p.m. Work takes place in a normal, climate-controlled office environment and involves constant sedentary computer work, with occasional walking and lifting or moving items up to 20 pounds.

Requirements

High school diploma or equivalent.
At least two years of collections experience, including cold-calling and high-volume calling.
At least two years of experience with professional accounting software, such as Microsoft Dynamics 365, Sage, SAP, or QuickBooks.
At least two years of experience using Microsoft Office applications, with strong proficiency in Excel.
Solid understanding of accounts receivable processes and best practices.
Excellent teamwork and problem-solving skills.
Good time-management skills and ability to meet time-sensitive deadlines.
Ability to maintain confidentiality, act with integrity, use discretion and good judgment with sensitive matters, and safeguard confidential information.
Strong collection experience and comfort with cold-calling and collection efforts.
Ability to remain calm and professional and represent MEI well in customer relations.
Ability to work in a high-functioning team environment.
Honesty, integrity, and professionalism; pride in one's work and the company; open communication; commitment to quality service and strong daily performance.

Nice To Haves

Prior accounts receivable experience.
Knowledge of Generally Accepted Accounting Principles (GAAP).

Responsibilities

Call or contact customers about past-due accounts, make a high volume of calls, and log call information.
Perform collection duties and document collection-related communications for the region.
Document tasks and notes in Microsoft D365.
Prepare account analyses, including accounting allocations to regional offices and departments.
Escalate collections as needed in collaboration with the regional accounting manager, accounting supervisors, and corporate accounts receivable.
Evaluate and advise management on when to write off bad debts on customer accounts.
Collaborate with the regional sales team to understand customer needs and expectations and support quality service.
Work with project managers and others to provide backup documentation to customers.
Monitor accounts across the assigned region to ensure payments and cash receipts are received, recorded, and up to date.
Research and resolve invoice discrepancies and issues, and report discrepancies as necessary.
Assist with month-end closing procedures and deadlines.
Produce monthly reports for designated accounting and sales personnel, maintain accurate electronic historical records, and prepare ad hoc reports as requested.
Maintain confidentiality of organizational and customer information and processes.
Identify, research, and ensure timely processing of payments, errors, and corrections; coordinate with customers and others to resolve discrepancies effectively and accurately.
Understand and administer the lien process using Levelset.
Perform other duties as necessary or assigned.