Regional Collections Specialist

Trulite Glass and Aluminum Solutions • Alpharetta, GA

2d

About The Position

The Regional Collections Specialist supports customers by managing credit and collections needs professionally and with care. The role combines financial analysis and customer service, including reviewing credit, setting appropriate credit lines, and working with customers to resolve outstanding balances. The specialist makes and receives calls, negotiates payment arrangements, and promotes timely payments while maintaining compliance with applicable laws. Success involves reducing risk and bad debt while building trust and long-term customer relationships.

The posting also refers to the role as Regional Credit Manager. The position is with Trulite and offers a stated salary range of $55,000-$65,000 per year. It is not open for submissions from outside staffing agencies.

Requirements

• At least 4 years of experience in a Credit, Collections, or Accounts Receivable position.
• At least 4 years of experience in a customer-facing role.
• Experience pulling and manipulating reports from Experian.
• Associate degree required.
• Proficiency in math and accounting skills.
• Proficiency in financial analysis.
• Intermediate knowledge of Microsoft Word products, particularly Word and Excel.
• Excellent written and oral communication skills, particularly persuasion and influence.
• Self-motivation and initiative, with the ability to perform duties independently with minimal supervision.
• Strong attention to detail.
• Strong analytical and problem-solving skills.
• Excellent customer service and interpersonal skills.
• A right-first-time attitude.
• Strong organizational skills, including the ability to execute multiple projects successfully.

Nice To Haves

• 1–3 years of experience working in a call center.
• Bachelor's degree in accounting or finance.

Responsibilities

• Make at least 50 outbound calls per day.
• Assess credit risk, establish credit limits, and establish accounts for new customers.
• Analyze customer financial statements.
• Use and interpret Experian and NACM credit reports.
• Conduct collection calls and customer visits to collect accounts receivable.
• Negotiate customer disputes to resolve issues and document root causes.
• Provide customer service and develop relationships with internal and external customers and branches.
• Maintain accurate credit and collection files, documenting collection efforts for each customer.
• Review collection reports to determine collection status and outstanding balances and evaluate the effectiveness of current collection policies and procedures.
• Establish work standards, develop objectives, and design and maintain effective workflows and operating procedures.
• Work with the Sales Team to research customer account issues.
• Communicate, train, counsel, and advise company personnel on credit department policies and procedures.
• Participate in major department projects and cross-functional teams to support quality improvements, processes, and initiatives.
• Perform other tasks as assigned.

Benefits

• Immediate access to health, dental, vision, and life insurance benefits.
• Short- and long-term disability coverage.
• Wellness initiative, including access to a financial training program.
• 401(k) employer match that is 100% vested after one year.
• Health Savings Account employer match, vested immediately at 100%, for employees who participate.
• Employer contribution to benefits costs; Trulite bears most of the cost.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree