Regional Collections Manager
About The Position
Superior Auto and SAC Finance are seeking a Regional Collections Manager to improve collections performance across a territory of dealerships in Eastern Ohio. This role is suited to an experienced collections supervisor, branch manager, customer service manager, assistant district manager, or location leader ready to take on multi-location responsibility. The position pays $50,000 annually, with a monthly incentive opportunity of up to $640. A company vehicle and fuel are provided for territory travel. The company also provides paid training to learn its business, portfolio, systems, and field operations. Automotive experience is not required.
Requirements
- At least three years of successful leadership, coaching, or performance management experience.
- Experience in collections, consumer finance, banking, credit, customer service, automotive, rent-to-own, wireless, retail operations, or a similar results-driven business.
- Experience leading a team, branch, department, or location, with readiness to expand influence across several locations.
- Confidence coaching managers, addressing performance gaps directly, and building credibility without relying on formal authority.
- A record of improving measurable results while maintaining strong customer relationships.
- Comfort reading reports, identifying trends, setting priorities, and turning information into clear next steps.
- Strong communication, organization, follow-through, and accountability.
- Ability to travel throughout the Eastern Ohio territory and complete occasional overnight travel during training.
Responsibilities
- Manage collections performance across an assigned territory of dealerships.
- Travel regularly to dealerships to coach General Managers and Account Representatives.
- Work directly with customers while supporting dealership teams’ collection efforts.
- Provide most hands-on collections training for Account Representatives and partner with General Managers to reinforce expectations.
- Coach teams on customer conversations, payment arrangements, follow-up, documentation, and account management.
- Guide payment plan and repossession recommendations using sound business judgment and consistent practices.
- Develop action plans for locations that are off track and follow up until performance improves.
- Reinforce company policies, compliance expectations, and accountability throughout the territory.
Benefits
- Company vehicle and fuel provided for territory travel.
- Paid training to learn the business, portfolio, systems, and field operations.
- No Sundays or late-night retail hours.
- Paid vacation, holidays, birthday, sick, and personal days.
- Medical, dental, and vision insurance.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
