Regional Collections Manager

Superior Auto • Celina, OH

2d

About The Position

Superior Auto and SAC Finance are hiring a Regional Collections Manager to strengthen collections performance across an assigned territory of dealerships in Eastern Ohio. This role is suited to an experienced collections, customer service, branch, or location leader ready to influence multiple locations. The manager travels to dealerships to coach General Managers and Account Representatives, works directly with customers, and supports dealership collection efforts. The position provides hands-on training, helps establish consistent practices, and holds locations accountable for improving performance.

Requirements

• At least three years of successful leadership, coaching, or performance management experience.
• Experience in collections, consumer finance, banking, credit, customer service, automotive, rent-to-own, wireless, retail operations, or a similar results-driven business.
• Experience leading a team, branch, department, or location, with readiness to expand influence across several locations.
• Confidence coaching managers, addressing performance gaps directly, and building credibility without relying on formal authority.
• A record of improving measurable results while maintaining strong customer relationships.
• Comfort reading reports, identifying trends, setting priorities, and translating information into clear next steps.
• Strong communication, organization, follow-through, and accountability.
• Ability to travel throughout the Eastern Ohio territory and complete occasional overnight travel during training.

Responsibilities

• Manage collections performance across an assigned territory of dealerships.
• Travel to dealerships regularly to coach General Managers and Account Representatives.
• Work directly with customers while supporting dealership teams' collection efforts.
• Provide most of the hands-on collections training for Account Representatives and partner with General Managers to reinforce expectations.
• Coach teams on customer conversations, payment arrangements, follow-up, documentation, and account management.
• Guide payment plan and repossession recommendations using sound business judgment and consistent practices.
• Develop action plans for locations that are off track and follow up until performance improves.
• Reinforce company policies, compliance expectations, and accountability throughout the territory.

Benefits

• Company vehicle and fuel provided for territory travel.
• Paid training to learn the business, portfolio, systems, and field operations.
• No Sundays or late-night retail hours.
• Paid vacation, holidays, birthday, sick, and personal days.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Monthly incentive opportunity of up to $640.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed