Collections Specialist

Propio•Overland Park, KS

10d

About The Position

The Collections Specialist is part of the Accounts Receivable team and is primarily responsible for collecting and applying payments across multiple subsidiaries. The role manages collections outreach for a customer portfolio, monitors overdue receivables, resolves invoice and payment issues, and partners with internal teams to support cash flow. The successful candidate enjoys working in a growing company, using technology to improve efficiency, and collaborating across departments to meet collections goals. The position offers opportunities to take ownership of initiatives, contribute ideas and process improvements, and develop professionally while supporting Propio’s growth. The role may also involve special projects and other duties assigned by management.

Requirements

Working knowledge of accounts receivable processes.
Ability to communicate professionally and effectively with customers, balancing customer service and collections objectives.
Ability to identify and flag accounts that may need escalation outside normal processes.
Comfort handling changing priorities and unexpected circumstances.
Excellent time-management skills and a proven ability to meet collections targets.
Comfort using technology.

Nice To Haves

Bachelor’s degree in Accounting or Finance; preferred but not required.
At least 2 years of experience with the end-to-end B2B collections process.

Responsibilities

Conduct collections outreach by email and phone for a portfolio of customers, following established processes.
Work with the Collections Manager to suggest and implement process improvements.
Monitor accounts receivable aging and follow up on past-due invoices.
Help ensure payments are received in a timely manner.
Maintain accurate collections notes in Salesforce, NetSuite, and other applicable systems.
Use customer portals to track payment status.
Anticipate and address potential payment delays to reduce outstanding receivables.
Prepare and send account reconciliation statements and work with customers to resolve discrepancies or issues.
Research and respond to customer inquiries to resolve invoice discrepancies in a timely manner.
Escalate collection accounts internally and externally according to established guidelines.
Collaborate with Client Services on customer accounts, escalations, and other issues.
Provide invoice copies and collections activity logs to third-party collection agencies for delinquent accounts.
Manage and monitor effective suspension and reactivation of services for customer accounts.
Work with internal teams to resolve invoicing issues and drive cash flow.
Help identify accounts that may need to be written off or escalated to legal action.
Complete special projects assigned by the Collections Manager and other duties assigned by management.