Collections Specialist

CECO Environmental•Cincinnati, OH

12d

About The Position

The Collections Specialist manages advanced collection activities to recover overdue accounts while maintaining strong customer relationships. The role uses strategic debt-recovery approaches, negotiation skills, and knowledge of applicable laws and regulations to optimize cash flow, reduce delinquencies, and support the organization’s financial health. The position is part of Industrial Air Solutions, a CECO Environmental business. The role may require visits to manufacturing and supplier facilities to monitor active projects and address design issues.

Requirements

At least 3 years of experience in debt collection, credit control, or accounts receivable management; experience in a fast-paced environment is preferred.
High school diploma required.
Deep understanding of collection procedures, credit laws, and legal guidelines.
Excellent negotiation, persuasion, and interpersonal skills to secure payment while maintaining customer relationships.
Strong analytical abilities and attention to detail.
Ability to handle a high volume of accounts professionally and tactfully.
Proficiency with collection software, CRM systems, and MS Office Suite.
Proven record of meeting or exceeding collection targets.

Nice To Haves

Associate or bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Experience in a fast-paced debt collection, credit control, or accounts receivable environment.

Responsibilities

Lead collection efforts for overdue accounts by creating and executing strategic plans tailored to account histories and circumstances.
Serve as the primary contact for delinquent accounts, seeking payment while preserving customer goodwill.
Analyze aging reports and account histories to identify high-risk receivables and implement targeted strategies.
Negotiate repayment terms, settlements, and payment plans consistent with company policies and recovery goals.
Investigate and resolve billing discrepancies, disputes, and customer inquiries promptly and professionally.
Document collection activities, communications, and outcomes accurately in the collection management system.
Monitor account performance and escalate high-risk or long-standing delinquencies to management.
Ensure collection activity complies with applicable laws, regulations, and company policies, including FDCPA, CFPB guidelines, and applicable state laws.
Prepare reports on collection performance, aging analysis, and recovery forecasts for management.
Identify opportunities to improve collection processes and workflows.
Comply with company attendance standards.
Visit manufacturing and supplier facilities as required to monitor active projects and address design issues.