Collections Specialist

Vancer • Omaha, NE

6d

About The Position

The Collections Specialist plays a critical role in managing the organization’s financial health by pursuing recovery of delinquent accounts. The position also evaluates customers’ financial stability and authorizes credit lines, focusing on minimizing credit risk and ensuring responsible account management. Duties include business-to-business collections, skip-tracing, responding to inquiries, assessing credit risk, preparing credit documentation and reports, processing account transactions, and resolving customer complaints and financial discrepancies. The listed duties are not exhaustive and may be modified at the company’s discretion.

Responsibilities

• Make business-to-business collection calls to recover delinquent accounts.
• Perform skip-tracing to locate account information when customer details are incomplete or outdated.
• Respond to inbound calls and emails about overdue accounts from internal teams and external customers.
• Recommend escalating unresolved accounts to third-party collections when necessary.
• Analyze credit data and financial statements to assess the risk of extending credit or lending funds.
• Prepare detailed reports outlining credit risk and provide recommendations.
• Evaluate customer records and propose payment plans based on income, savings, payment history, and purchasing behavior.
• Monitor credit exposure and account performance to proactively manage financial risk.
• Prepare credit approval packages, annual reviews, renewals, and client credit proposals.
• Coordinate document preparation and closing processes for credit approvals.
• Handle incoming credit reference inquiries and provide accurate, timely responses.
• Process transactions related to MCFA accounts, including matching payments, researching discrepancies, applying discounts, and writing off balances.
• Process down payments and wire suspense accounts, ensuring reconciliations and zero-balance clearance.
• Consult with customers to resolve complaints and verify financial and credit transactions.

Benefits

• Medical insurance and FSA/HSA plans
• Dental insurance
• Vision insurance
• Paid vacation and holidays
• Company-paid basic life insurance
• Supplemental term life insurance
• 401(k) with profit sharing
• Tuition reimbursement
• In-house training department
• Paid military leave
• Short- and long-term disability

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed