Regional Operations Manager - Houston TX

ENT and Allergy Associates•Sugar Land, TX

1d•$77,000 - $81,000•Hybrid

About The Position

ENT and Allergy Associates of Texas, LLC and Hümi is seeking a full time Regional Operations Manager for our Texas office's. The overall purpose of this position is to assist the Chief Operating Officer (COO) and Director of Operations with the daily operations of the practice within each site and assigned region. This role involves extensive training, onboarding, site setup, project management, and operational support across multiple locations. The Regional Operations Manager will work closely with various departments including HR, IT, and Operations leadership to ensure smooth functioning and successful implementation of new systems and processes.

Requirements

Ability to handle a multitude of tasks simultaneously.
Effectively able to coach employees on both internal and external customer service.
Personally committed to a solution-oriented staff development approach.
Willing and able to train personnel at all levels.
Excellent written/verbal communication skills and presentation skills.
Able to always demonstrate exemplary customer service skills, along with punctuality, and adherence to all ENTA company policies.
Able to deal with varied types of people.
Willing to help the Department in crunch situations.
Flexible about work hours.

Responsibilities

Assist the Chief Operating Officer (COO) and Director of Operations with the daily operations of the practice within each site and assigned region.
Work directly with all new office staff by training employees on the computer system, NextGen, and visiting office locations for specified training.
Train new and existing employees on policies and procedures (Customer service issues, reinforcement training on various procedures, referral process, demographic entry, Cash Controls, etc.).
Transitioning new physicians and practice locations into ENTA.
Visit new sites and set up the new location with new appointment cards, medical equipment, credit card terminals, phone systems, signage, computers, printers, fax machines, copiers, Tax Id Changes, answering service, etc.
Work closely with the Director of Human Resources and Manager of Human Resources during a merger or acquisition to onboard new employees.
Responsible for training new employees from mergers and acquisitions.
Set up training sessions (at CBO, or at office locations).
Work closely with the IT Department on coordinating data and computer installs for new locations, as well as reviewing issues with current locations, and reporting them to the Director of IT.
Assist in all moves and renovation projects.
Work closely with the COO handling packing, unpacking, move dates, telephone moves, forwarding mail, ordering equipment, Furniture and medical equipment orders, Allergy Serum transfers, allergy refrigerators, Audiology booth moves, etc.
Follow Check lists for moves.
Responsible for onboarding new physicians and following the new physician checklist to order equipment and complete the setup for new physicians.
Cover for Practice Site Administrators (PSA) who are on vacation, FMLA, leave, jury duty, etc.
Fill in for Surgical Coordinators or front desk, if necessary.
Assist with the implementation and training on new software systems.
Work alongside other departments to ensure a successful implementation for all office locations.
Conduct train the trainer, retraining, and reeducation as necessary and on-going.
Responsible for new projects and beta test implementations when new vendors come on the scene (Web Portal, Phreesia, etc.).
Work closely with the PSA on set up and project plans when necessary.
Work closely with the Vice President of Operations, the Assistant Director of Operations, and the COO.
Cross-cover territories as needed.
Responsible for coverage schedules for locations (by region).
Ensure that all offices are always covered (call for medical assistant temps, shift employees around, etc.).
Communicate with offices when coverage is scheduled and send out the coverage sheet weekly.
Responsible for auditing PSAs on various policies and procedures in addition to the audits performed by the Operations Training Manager.
Troubleshoot when physicians or PSA's have operational workflow or employee issues.
Create recommendations for improving conditions.
Work closely with the HR department in reviewing open positions in the office locations.
Visit offices with HR to handle sensitive issues with staff when needed.
Respond to patient inquiries submitted to the ENT info mailbox.
Complete introductory and annual reviews for assigned PSAs, Medical Assistant or Patient Representative Floaters.