Regional Volunteer Services Officer (Houston, TX)

American Red Cross • Houston, TX

1d • Onsite

About The Position

The American Red Cross is seeking a Regional Volunteer Services Officer to oversee volunteer programs and services in the Houston area. This role is crucial for ensuring sufficient volunteer numbers to meet operational needs and objectives. The officer will be responsible for strengthening and growing programs, directing staff and volunteers, implementing strategy, managing processes, and cultivating relationships both internally and externally. This position serves as a subject-matter expert for assigned areas and may lead multiple programs or a single program at a national scale. The role involves providing support, development, and leadership guidance to volunteers, and ensuring all duties are performed in compliance with standard operating procedures and regulations.

Requirements

• Bachelor's degree required.
• Minimum 5 years of related experience.
• Minimum of 3 years of supervisory or management experience.
• Excellent organizational skills and ability to effectively implement programs.
• Ability to work on a team.
• Ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately.
• Ability to work independently while developing and motivating a functioning team as well as have excellent interpersonal skills in dealing with all levels of staff, volunteers and donors.
• Excellent oral and written communication skills, including training, presentation and negotiating skills.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
• Physical requirements are those present in normal office environment conditions.
• Operational flexibility is required to meet sudden and unpredictable needs.
• Ability to use a personal computer, applicable software, and office equipment for sustained periods of time.
• May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

Nice To Haves

• Must think strategically
• Must be executive leader level
• Successful team leader with a proven track record
• Bilingual English/Spanish preferred
• Must be a team player with strong collaboration skills
• Comfortable in a matrixed environment.
• Comfortable in a face paced environment.
• Must be able to have transparent answerability & take total ownership.

Responsibilities

• Develop, implement, and execute strategy within area of responsibility to advance volunteer services.
• Oversee risk management issues specific to volunteer services.
• Lead and empower a team to implement and execute streamlined, flexible, effective programs, activities, systems and processes.
• Ensure goals are set, monitored and realized including attainment of national standards.
• Responsible for the management of volunteer and paid staff including, but not limited to, hiring, training, coaching, evaluating and managing performance to ensure a well-qualified team and to enhance operational success.
• Design and monitor effective metrics.
• Collect data and present key performance indicators and updates to management.
• Build relationships and collaborate with internal partners, staff, volunteers, community, and external organizations.
• Work with internal partners to implement strategies for strengthening the Red Cross brand, ensure communication and a consistent experience for volunteers across all lines of service.
• Serve as a resource to volunteers and internal partners and lead efforts to maximize involvement, efficiency and institutionalization of volunteer support.
• Ensure that strategic partnerships are maximized to support relevant lines of service throughout the organization.
• Lead project/program implementations.
• May have budgetary responsibility.
• May be responsible for grant coordination duties in contract-funded programs.
• Interpret and administer policies, process, and procedures that may affect sections and subordinate units.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Manager