Volunteer Services Officer

Catalyste+•Toronto, ON

2d•CA$50,000 - CA$55,000•Hybrid

About The Position

Catalyste+ is a Canadian economic development organization. We help people build better lives by strengthening local economies in Canada and in developing countries around the world. Since 1967, we’ve been building capacity with businesses, governments and community organizations to promote locally driven, inclusive growth and sustainable development. We act as a catalyst for our partners to realize their full potential. Reporting to the Volunteer Services Manager, the Volunteer Services Officer (VSO) is responsible for proactively searching the Catalyste+ database and matching Catalyste+ Advisors (CAs) to assignment requirements. The VSO also provides excellent customer service to CAs while preparing them for their assignments and ensuring the smooth deployment, including pre-assignment briefing and post-assignment feedback. The VSO will work closely with Program staff and CAs in the day-to-day delivery of assignments and other ad hoc duties. This position is preferred to be based in either Toronto or Montreal. However, qualified candidates based anywhere in Ontario, Quebec, British Columbia or the Northwest Territories will also be considered. This position is primarily remote, with a hybrid work arrangement in Toronto, requiring in-office presence two days per week.

Requirements

University degree in International Development, Human Resources Management / related field or 1-3 years of relevant experience in international or administrative programs
Excellent written English skills required
Excellent customer service skills
Comfortable speaking to groups and representing the organization at public events
Demonstrated initiative and entrepreneurial spirit
Culturally sensitive and capable of preserving confidential or sensitive information
Able to readily adapt to change, multi-task, coordinate and prioritize day-to-day workload to meet tight timelines
Able to manage high volumes of emails, calls and data management
Able to work proactively and independently
Proficient in Microsoft Word, Excel, Outlook and database management

Nice To Haves

Experience working with volunteers in the not-for-profit sector is an asset
French or Spanish language skills are an asset

Responsibilities

Identifies and engages suitable candidates from the CA database to meet assignment requirements within established timelines
Builds and maintains a diverse pool of experienced CAs to support both current and future assignment needs
Conducts ongoing reviews of the CA database to ensure readiness and alignment with evolving program priorities
Provides excellent customer service and administrative support to CAs in preparation for their assignments
Partner with Catalyste+’s travel agency to ensure best available travel is booked for CAs and Global Affairs Canada (GAC) compliant
Assists CAs to obtain travel visas, ensure travel documents are valid and that CAs have completed all the necessary forms prior to their departure as required (i.e. medical forms, waivers, expense advances, etc.) through Catalyste+'s online system
Communicates with Catalyste+ In Country Team (ICT) members, Program Managers (PMs) and Program Officers (POs) as needed to coordinate CA travel logistics
Provides detailed pre-departure briefing to CAs around local customs, logistics and assignment preparation
Prepares assignment advance requests and liaise with the Accounting department to ensure timely processing of pre-departure expenses
Ensures CAs have completed their pre-departure online compliance training modules
Manages post-assignment documents collection from CAs, (i.e. expense claims, timesheets, assignment reports) and follow-up on overdue items
Enters all necessary documentation into the database (QuickBase) and ensure all information is up to date
Reviews the Catalyste+ Advisor Feedback Form (CAFF) after each assignment for quality assurance, review the Partner Feedback Form (PFF) and follow-up with CAs for de-briefing purposes
Contributes to special projects and training related to CA recruitment and deployment
Contributes to the development of forms and processes to constantly improve the volunteer experience
Promotes exchanges of information and ideas between Catalyste+ staff in Canada, In-Country Teams and Catalyste+ Advisors
Regularly meets with Program staff to stay informed on assignments
Assists, as required, in CA misconduct incidents
Responds to general inquiries regarding Catalyste+’s programs and services
Other duties as assigned