Regional Operations Facilities Manager

Goodwill Industries of Northwest NC • Asheville, NC

18h

About The Position

The Regional Operations Manager serves as the operational liaison between Mission Advancement, Retail Stores, Outlet Operations, Recycling, Dell Reconnect, and Transportation to ensure the efficient movement of donated goods throughout the Goodwill value chain. The role is responsible for maximizing inventory flow, increasing revenue opportunities, supporting operational priorities, and maintaining a safe, clean, and standards-compliant regional operations center.

Working collaboratively with department leaders, the Regional Operations Manager identifies opportunities to improve productivity, streamline processes, reduce losses, and enhance the customer and donor experience while supporting Goodwill’s mission of creating opportunities for individuals through the power of work. The role also supports the Goodwill Career Connections Center located within the Regional Operations Center, including facility needs, special events, workforce development initiatives, and operational projects.

Requirements

• Five or more years of progressive operations or distribution management experience.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Proficiency with inventory management systems, Microsoft Office, and operational reporting tools.

Nice To Haves

• Bachelor’s degree in Business, Operations Management, Logistics, Supply Chain, or a related field preferred.
• Experience leading cross-functional teams in retail, logistics, warehouse, recycling, or manufacturing environments preferred.

Responsibilities

• Serve as the primary liaison between Retail, Outlet, Recycling, Dell Reconnect, and Transportation departments.
• Coordinate daily operational priorities to ensure efficient movement of donated goods throughout the facility.
• Assist department leaders in prioritizing projects, resolving operational challenges, and allocating resources effectively.
• Facilitate communication and collaboration among departments to achieve regional operational goals.
• Serve as the operational liaison to the Goodwill Career Connections Center, ensuring a safe, clean, welcoming, and professional environment for participants, staff, and community partners.
• Coordinate with Career Connections leadership to support facility needs, special events, workforce development initiatives, and operational projects.
• Analyze inventory movement and identify opportunities to maximize product availability and revenue generation.
• Develop and implement strategies to improve product flow from donation receipt through retail, outlet, recycling, and salvage channels.
• Monitor key performance indicators and recommend process improvements that increase productivity and profitability.
• Collaborate with leadership to reduce bottlenecks and improve overall operational efficiency.
• Ensure the regional operations facility is safe, clean, organized, and compliant with Goodwill Standard Operating Procedures.
• Conduct routine inspections of operational areas and identify and correct safety or compliance concerns.
• Ensure departments maintain high standards of housekeeping, organization, and presentation.
• Coordinate facility improvement projects and support preventive maintenance initiatives.
• Ensure parking lots, donation areas, sidewalks, landscaping, and exterior grounds are maintained to Goodwill standards.
• Monitor vendor performance related to landscaping, snow removal, waste management, and exterior maintenance.
• Maintain a clean, welcoming, and safe environment for donors, shoppers, employees, and community partners.
• Partner with the Loss Prevention team to identify and reduce internal and external shrink.
• Promote accountability and operational controls that protect donated goods and organizational assets.
• Assist with investigations, audits, and implementation of corrective actions.
• Support employee education and awareness regarding theft prevention and operational integrity.
• Evaluate operational workflows and recommend solutions that improve efficiency, reduce costs, and enhance service.
• Lead cross-functional improvement initiatives using data-driven decision-making.
• Support implementation of new technology, equipment, and operational processes.
• Foster a culture of continuous improvement, accountability, and teamwork.
• Build strong relationships with department managers and regional leadership.
• Provide coaching, guidance, and operational support to ensure consistent execution of organizational priorities.
• Promote Goodwill’s mission, values, and commitment to sustainability and community impact.

Benefits

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs for retail positions
• Corporate Discount Programs
• Medical insurance for full-time team members working 30 or more hours per week
• Prescription coverage for full-time team members working 30 or more hours per week
• Dental and vision coverage for full-time team members working 30 or more hours per week
• Flexible spending accounts for medical and dependent care for full-time team members working 30 or more hours per week
• Short- and long-term disability for full-time team members working 30 or more hours per week
• Life insurance for full-time team members working 30 or more hours per week
• Tuition reimbursement for full-time team members working 30 or more hours per week
• Professional development and opportunities for internal career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Senior