Regional Operating Officer

Brightli • Springfield, MO

6d • Onsite

About The Position

The Regional Operating Officer (ROO) is a member of regional leadership responsible for the organization, direction, evaluation, and integration of patient/client care and clinical services. The role oversees assigned departments and works with clinical, administrative, system, physician, and executive leaders to support care integration across the healthcare continuum, address complex operational challenges, and contribute to site, regional, and corporate planning. The ROO promotes seamless, efficient, and sustainable service delivery while advancing the organization’s mission throughout the region.

Based in Springfield, Missouri, the position leads regional operations and teams, supports high-quality patient and client services, develops community partnerships, and advances strategic initiatives. The ROO provides guidance to assigned vice presidents, directors, and managers and contributes to operational, clinical, financial, and strategic performance. The role promotes quality, safety, trust, belonging, fairness, teamwork, and employee wellbeing.

Work may take place in office, clinical, residential, and/or community-based environments, depending on the role and assignment. The position is classified as sedentary work and may involve prolonged sitting, standing, walking, and computer use. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. The job may require occasionally exerting up to 10 pounds of force, or frequently exerting a negligible amount of force, to move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Bachelor’s degree from an accredited college or university in a Health and Human Services field that includes advanced clinical training, or an MBA from an accredited college or university.
• Five years of healthcare leadership experience with knowledge of supporting systems and health plan operational process components.
• Demonstrated thought leadership and ability to drive results through a team-based leadership style.
• Ability to build effective community partnerships and professional connections.
• Ability to communicate ideas clearly and prepare concise, professional reports.
• Proficiency with common word-processing, spreadsheet, database, and web-based applications.
• Ability to handle confidential information appropriately.
• Strong operational leadership, strategic planning, financial analysis, performance improvement, and healthcare management skills.

Nice To Haves

• Master’s or doctoral degree in a Health and Human Services field.
• Professional licensure as an LPC, LCSW, or Psychologist.

Responsibilities

• Lead day-to-day regional operations and oversee the performance of delegated departments.
• Guide and support assigned vice presidents, directors, and managers in achieving operational, clinical, financial, and strategic objectives.
• Collaborate with clinical, administrative, system, physician, regional, and centralized leaders to strengthen care delivery, develop programs, and improve organizational performance.
• Direct practice delivery, program planning, revenue generation, financial analysis, personnel management, problem resolution, and performance improvement activities.
• Establish departmental metrics, productivity reports, and practice parameters related to documentation standards, caseloads, episodes of care, session duration, and other business outcomes.
• Monitor key performance indicators and provide regional management with strategies, tools, and support to achieve established results.
• Develop and maintain quality and safety standards while advancing short-range and long-range business goals.
• Partner with C-suite and market leadership to establish organizational goals, strategies, and tactical plans.
• Anticipate stakeholder needs and lead the development of responsive clinical programming.
• Standardize and improve regional workflows through monitoring, operational analysis, and collaboration with other leaders.
• Facilitate effective communication among executive leadership, regional leaders, managers, staff, community partners, and organizational stakeholders.
• Build productive relationships with corporate service departments, market leadership, and external community partners.
• Evaluate economic trends, internal and external markets, workforce needs, and patient and community experience to support the organization’s mission, vision, and values.
• Monitor healthcare trends and regulatory changes, recommending operational approaches that safeguard organizational compliance.
• Develop practice-management standards and tools in partnership with centralized administrative leadership.
• Prioritize responsibilities, complete assignments promptly, and develop realistic action plans that support regional goals.
• Analyze complex information, make timely decisions, exercise sound judgment, and resolve operational challenges.
• Promote a culture of trust, belonging, safety, fairness, teamwork, quality, and employee wellbeing.
• Communicate strategic direction, engage team members at all levels, and champion successful organizational change.
• Address difficult team-member situations directly and respectfully, using appropriate discretion and Human Resources guidance.

Benefits

• Employee Assistance Program providing 24/7 counseling, legal assistance, and financial consultation for the employee and household at no cost.
• Company-paid mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, life, and other employee benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• Workplace culture that supports employee wellbeing and promotes a welcoming, warm, and supportive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive