Chief Operating Officer

BlytzPay•Draper, UT

2d•Onsite

About The Position

The Chief Operating Officer partners with the CEO to lead operational execution across the business, translating company strategy into measurable results. The role strengthens payments operations and builds the teams, processes, leadership routines, and accountability needed to support continued growth. In partnership with company leadership, the COO connects business priorities with day-to-day execution to improve customer outcomes, operational efficiency, and financial performance. The ideal candidate brings executive judgment, a record of scaling operations, and a willingness to work directly with teams in an entrepreneurial environment. The COO leads strategy and execution by establishing operating plans, priorities, goals, performance dashboards, leadership routines, and cross-functional accountability. The role oversees scalable payments operations, including merchant onboarding, processing, settlement, reconciliation, disputes, and exception management, while strengthening relationships with payment processors, acquiring partners, banks, and technology providers. The COO works with Finance and Payments leadership to improve payment economics, efficiency, and margins, and collaborates with Risk, Compliance, and Legal on effective controls and operational risk. The role improves implementation, onboarding, customer success, and support; partners with Product and Engineering on operational readiness for product and integration launches; and develops repeatable workflows using automation and AI to improve productivity, accuracy, and service quality. In partnership with Technology, the COO helps define and prioritize operational and non-functional requirements, improve scalability and supportability, monitor production health, streamline incident response, and maintain system availability and merchant SLA compliance. The COO develops and coaches leaders, partners with Finance on budgets, forecasts, staffing, vendor spending, and resource allocation, and uses operational and financial data to guide decisions. The role provides executive reporting on performance, risks, and priorities. This position must be performed fully onsite in Draper, Utah.

Requirements

Significant progressive leadership experience in payments or fintech, including responsibility for multiple functions and developing leaders.
Direct experience in payment processing, merchant acquiring, payment facilitation, embedded payments, or a payments-enabled software business.
Strong understanding of payment operations, processor relationships, settlement, reconciliation, disputes, and payment economics.
Demonstrated success scaling teams, processes, and operating infrastructure in a growing organization.
Strong financial acumen, including budgeting, forecasting, and profitability improvement.
A record of delivering complex initiatives across operational, technical, and commercial teams.
Strong communication, negotiation, and relationship management skills.
Ability to balance strategic leadership with hands-on execution.
Ability to work fully onsite in Draper, Utah.

Nice To Haves

COO, General Manager, Head of Operations, or VP/SVP of Operations experience with comparable scope.
Experience partnering directly with a founder or CEO.
Background spanning payments operations, business operations, product operations, or program management.
Experience with card and ACH payments, recurring billing, collections technology, or payments-enabled SaaS.
Experience serving automotive finance, consumer lending, property management, or related industries.

Responsibilities

Partner with the CEO to translate company strategy into operating plans, clear priorities, and measurable goals.
Establish leadership routines, performance dashboards, and accountability across teams.
Lead cross-functional initiatives, resolve dependencies, and align resources with business priorities.
Oversee scalable payments operations, including merchant onboarding, processing, settlement, reconciliation, disputes, and exception management.
Strengthen relationships with processors, acquiring partners, banks, and technology providers.
Partner with Finance and Payments leadership to improve payment economics, operational efficiency, and margins.
Collaborate with Risk, Compliance, and Legal to maintain effective controls and manage operational risk.
Improve implementation, onboarding, customer success, and support to deliver a consistent customer experience.
Partner with Product and Engineering to ensure new products and integrations launch with operational readiness.
Build repeatable workflows and use automation and AI to improve productivity, accuracy, and service quality.
Work with the Technology team to define, refine, and prioritize operational and non-functional requirements for future capabilities.
Collaborate with Technology to monitor production health, streamline incident response workflows, and maintain high system availability and strict merchant SLA compliance.
Build and coach leaders who set clear expectations and deliver results.
Partner with Finance on budgets, forecasts, staffing, vendor spending, and resource allocation.
Use operational and financial data to identify opportunities and guide decisions.
Provide clear executive reporting on performance, risks, and priorities.