Chief Operating Officer

Family Resource Center Association•Hempfield Township, PA

2d•$120,000 - $160,000

About The Position

The Chief Operating Officer is a key executive leader responsible for strategic and operational oversight of Family Resource Center programs and services. The COO ensures organizational effectiveness, program quality, regulatory compliance, cross-functional integration, and alignment with the Agency’s mission, strategic plan, and community impact goals. The role works with the Chief Executive Officer, Executive Team, Board of Directors, program leaders, and other staff to advance the Agency’s operations and impact.

Requirements

Demonstrated executive leadership experience providing strategic direction, operational oversight, and accountability across multiple programs, departments, and organizational functions.
Strong organizational management skills, including overseeing complex operations, setting priorities, allocating resources, and coordinating multiple programs and departments.
Comprehensive knowledge of nonprofit management, program administration, fiscal oversight, human resources practices, and applicable regulatory and contractual compliance requirements.
Strong financial management skills, including budgeting, resource allocation, financial analysis, and maintaining fiscal accountability across multiple programs.
Exceptional interpersonal, written, and verbal communication skills to engage employees, executive leadership, Board members, community partners, funding agencies, and other stakeholders.
Strong analytical, critical-thinking, and problem-solving skills, including sound judgment, change management, and timely, informed decision-making.
Commitment to the organization’s mission, vision, and core values, and understanding of the needs of the individuals, families, and communities served.
Bachelor’s degree in business administration, public administration, nonprofit management, or a related field.
10 years of management experience, including 3 years in a leadership role.

Nice To Haves

Master’s degree.

Responsibilities

Provide executive leadership, supervision, coaching, and performance management for Directors overseeing Subsidized Child Care, Child Care Food Program, Resource & Referral, Community Development, and other assigned programs.
Integrate agency programs and services to support seamless service delivery, client-centered outcomes, and operational effectiveness.
Plan, implement, and oversee program activities to ensure compliance with federal, state, local, and funding-source requirements.
Monitor organizational performance and evaluate program effectiveness using data, outcomes, quality indicators, and community impact measures.
Develop and implement strategies to strengthen service delivery, improve operational efficiency, and drive continuous quality improvement.
Analyze regulatory changes and lead organizational implementation strategies to ensure timely compliance and operational readiness.
Oversee agency-wide program quality assurance, performance monitoring, and required reporting.
Partner with the CEO and Executive Team to develop and execute the Agency’s strategic plan.
Lead the development of long-range program plans, annual goals, objectives, and performance measures for review by the CEO and Board of Directors.
Assess emerging community needs and identify opportunities for program enhancement, expansion, and innovation.
Collaborate with compliance staff to develop programs, initiatives, and services that advance the Agency’s mission and strategic priorities.
Assist the CEO and Board of Directors in evaluating program outcomes, organizational effectiveness, and strategic impact.
Recommend and implement policies, procedures, and operational practices that strengthen organizational performance and accountability.
Develop and lead internal communication strategies that promote collaboration, coordination, and alignment across departments.
Foster a culture focused on innovation, accountability, equity, continuous improvement, and customer service.
Ensure consistent implementation of personnel policies, agency procedures, and organizational standards across program operations.
Lead cross-departmental initiatives to increase efficiency, reduce redundancy, and improve client and employee experiences.
Participate in executive leadership decision-making and assist with risk management and change management.
Partner with the CEO and Director of Human Resources on recruitment and make recommendations concerning hiring, promotion, discipline, and termination of program leadership and management staff.
Support Directors and Managers with employee evaluations, talent development plans, and succession planning.
Partner with Human Resources to develop and implement staff development, leadership development, onboarding, and training programs.
Build leadership capacity through coaching, mentoring, and professional development.
Assess programmatic and operational needs and assist with developing and managing annual agency and program budgets.
Monitor program expenditures and resource utilization to support fiscal responsibility and alignment with organizational priorities.
Collaborate with the Chief Financial Officer and Executive Team to evaluate program sustainability, funding opportunities, and resource allocation strategies.
Represent the Agency with funders, government officials, community partners, coalitions, and other stakeholders.
Coordinate with the Chief Strategy Officer on public policy, advocacy, education, and community engagement efforts.
Strengthen strategic partnerships and serve as an Agency ambassador in the community.
Partner with program, finance, strategy, development, and compliance staff to identify, research, and pursue public and private funding opportunities.
Lead or support grant proposals, applications, and supporting documentation, ensuring alignment with funding opportunities, program objectives, organizational capacity, and community needs.
Collaborate with program leadership to develop program designs, budgets, outcomes, and evaluation measures for grant submissions.
Monitor funding opportunities, legislative initiatives, and public funding announcements for opportunities for growth and innovation.
Support post-award implementation by ensuring funded activities are integrated into agency operations and meet grant requirements, performance expectations, and reporting obligations.
Engage directors and managers in identifying funding needs, partnership opportunities, and strategies for long-term program sustainability.
Serve as acting executive leader when the CEO is absent, as designated.
Lead special projects and strategic initiatives assigned by the CEO and perform other related duties necessary to advance the Agency’s mission and operational success.