Regional Operating Officer

Brightli • Springfield, MO

5d

About The Position

The Regional Operating Officer (ROO) is an executive leader responsible for the organization, direction, evaluation, and integration of patient/client care and clinical services across an assigned region. The ROO oversees delegated departments and works with clinical, administrative, system, physician, regional, and executive leaders to support care integration, improve operations, and develop solutions to complex challenges. The position contributes to site, regional, and corporate planning and promotes seamless, efficient, and sustainable service delivery. It is based in Springfield, Missouri.

The role leads regional operations and supports operational, clinical, financial, and strategic objectives. It advances quality and safety, monitors performance, strengthens workflows and clinical programming, and builds relationships with organizational leaders and community partners. The ROO also supports compliance with healthcare regulations, leads organizational change, and promotes a culture of trust, belonging, safety, fairness, teamwork, quality, and employee wellbeing.

Work may take place in office, clinical, residential, or community-based environments, depending on role and assignment. Duties may involve office, clinical, and electronic systems and equipment, as well as prolonged sitting, standing, walking, and computer work. The position is classified as sedentary, with occasional exertion of up to 10 pounds. Hours may include evenings, weekends, holidays, or extended shifts based on program needs. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• Bachelor’s degree from an accredited college or university in a Health and Human Services field that includes advanced clinical training, or an MBA from an accredited college or university.
• Five years of healthcare leadership experience.
• Knowledge of supporting systems and health plan operational process components.
• Demonstrated thought leadership and ability to drive results through a team-based leadership style.
• Ability to build effective community partnerships and professional connections.
• Ability to communicate ideas clearly and prepare concise, professional reports.
• Proficiency with common word-processing, spreadsheet, database, and web-based applications.
• Ability to handle confidential information appropriately.
• Strong operational leadership, strategic planning, financial analysis, performance improvement, and healthcare management skills.

Nice To Haves

• Master’s or doctoral degree in a Health and Human Services field.
• Professional licensure as an LPC, LCSW, or Psychologist.

Responsibilities

• Lead day-to-day regional operations and oversee the performance of delegated departments.
• Guide and support assigned vice presidents, directors, and managers in meeting operational, clinical, financial, and strategic objectives.
• Collaborate with clinical, administrative, system, physician, regional, and centralized leaders to strengthen care delivery, develop programs, and improve organizational performance.
• Direct practice delivery, program planning, revenue generation, financial analysis, personnel management, problem resolution, and performance improvement.
• Establish departmental metrics, productivity reports, and practice parameters for documentation standards, caseloads, episodes of care, session duration, and other business outcomes.
• Monitor key performance indicators and provide regional management with strategies, tools, and support to achieve established results.
• Develop and maintain quality and safety standards while advancing short- and long-range business goals.
• Partner with C-suite and market leadership to establish organizational goals, strategies, and tactical plans.
• Anticipate stakeholder needs and lead development of responsive clinical programming.
• Standardize and improve regional workflows through monitoring, operational analysis, and collaboration with other leaders.
• Facilitate communication among executive leadership, regional leaders, managers, staff, community partners, and organizational stakeholders.
• Build productive relationships with corporate service departments, market leadership, and external community partners.
• Evaluate economic trends, internal and external markets, workforce needs, and patient and community experience to support the organization’s mission, vision, and values.
• Monitor healthcare trends and regulatory changes and recommend operational approaches that safeguard compliance.
• Develop practice-management standards and tools with centralized administrative leadership.
• Prioritize responsibilities, complete assignments promptly, and develop realistic action plans that support regional goals.
• Analyze complex information, make timely decisions, exercise sound judgment, and resolve operational challenges.
• Promote trust, belonging, safety, fairness, teamwork, quality, and employee wellbeing.
• Communicate strategic direction, engage team members at all levels, and champion organizational change.
• Address difficult team-member situations directly and respectfully, using discretion and Human Resources guidance.

Benefits

• Employee Assistance Program with 24/7 counseling, legal assistance, and financial consultation for the employee and household at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off for full-time employees.
• Health, dental, vision, retirement, and life benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• A workplace culture that supports employee wellbeing, health, and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive