Regional Office Manager - Oncology Network

UPMC • Ebensburg, PA

3d

About The Position

UPMC Hillman Cancer Center is seeking a Regional Office Manager to lead administrative operations across medical oncology offices in Greensburg, Irwin, Mt. Pleasant, Altoona, Johnstown, Somerset, and Ebensburg. The role supports efficient operations across multiple outpatient sites and helps teams deliver patient care. It involves coordinating with site managers, the Center Director, the Regional Manager, and Practice Managers; supporting staff; and providing on-site or remote coverage as needed.

The position is full-time, Monday through Friday during daylight hours, and requires travel to supported sites. Hybrid work flexibility may be available after in-person training. The manager oversees administrative workflows, scheduling and provider templates, staffing resources, payroll approval, supplies, and equipment maintenance.

Requirements

• Bachelor’s degree in Health Care or Business and 1 year of experience; or an Associate’s degree in Health Care or Business and 3 years of experience; or a high school diploma and 5 years of experience, including 2 years in a supervisory role.
• Act 34 clearance.
• Strong organizational skills, a collaborative mindset, and a passion for operational excellence in healthcare.

Nice To Haves

• Oncology experience.
• EPIC experience.
• ARIA experience.

Responsibilities

• Oversee daily administrative operations across multiple sites.
• Manage scheduling systems, provider templates, and operational workflows.
• Support site managers and the Center Director with day-to-day coordination.
• Supervise and allocate float pool resources.
• Provide on-site or remote coverage for regional positions as needed, including during increased volume, vacancies, or authorization-related workload.
• Approve payroll and order clinical supplies and services as needed.
• Coordinate maintenance of equipment used by clinical staff.
• Anticipate scheduling issues when staff members are not scheduled.
• Review patient schedules to identify overbooked clinics and staffing needs.
• Maintain a patient-friendly clinical environment and work with staff and physicians to resolve issues.
• Apply relevant administrative, Cancer Center, and departmental policies and procedures.
• Coordinate and staff laser templates and ensure patients are properly scheduled.
• Maintain correspondence with the Practice Manager regarding personnel, human resources, supplies, and patient issues.
• Develop and maintain a patient-centric culture for patient arrival and follow-up activities in line with applicable consumerism initiatives.
• Monitor and meet practice-specific point-of-service and scheduling benchmarks, including template management for timely patient access, when applicable.
• Assist the Regional Manager and Practice Manager with training new and existing staff and standardizing practices across centers.
• Introduce and train staff on process changes and system updates.
• Support manual updates as a super user and train or audit user and site compliance.
• Serve as a systems super user for systems such as ARIA, Epic, Nuance, and ProFee.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager