Regional Multi Lot Operations & Construction Manager

Palm Harbor Homes•Seminole, TX

8h•Hybrid

About The Position

This role is responsible for managing operations and construction across multiple lots, including warranty and finance contract closings, project coordination with contractors, and customer service scheduling. The manager will evaluate sales agreements, create final sales agreements, and make changes during closings as needed. They will also gather lender-required items for funding, gather bids, identify and manage vendors, and hold them accountable for work estimates. The role involves routine vendor evaluation and reporting to management on internal and external customers, with recommendations for process improvements. Customer service includes arranging service, modifying schedules, and direct communication and negotiation with dissatisfied customers. Database management includes updating deal tracking and status reports. Commission calculations and review of costing for commission payments are also key responsibilities.

Requirements

High School Diploma
Willing to Travel up to 50% locally and during normal business hours

Nice To Haves

2 year Degree preferred

Responsibilities

Warranty and Finance contract closings
Evaluating initial sales agreements against final finance documents
Creating final sales agreements to coincide with finance documents
Making changes to sales agreements during closings if issues arise
Gathering additional lender required items for funding
Project Coordination with contractors
Project costing
Gathering bids through project completion
Identifying best vendor for each individual project
Switching vendors if not satisfied with work quality or progress
Altering scheduling of vendor work based on changes in customer or company priorities
Holding vendors accountable to written work estimates
Searching for recommended new vendors or for the elimination of poor quality vendors
Providing management with evaluation reports of both internal and external customers
Making recommendations on process improvements
Customer Service Scheduling
Arranging, modifying and authorizing service via factories or vendors for customer satisfaction and contract completion
Altering schedule or scope of work for customer service
Direct communication with dissatisfied customers and negotiations for solutions
Escalating issues to upper management if cost is substantial or advice is needed
Making recommendations to management for conflict resolution with customers or government bodies
Data base management
Updating deal tracking and deal status reports
Using company applications to update missing information from deals
Commission calculations
Proper review of costing for the payment of commissions
Entry of key information utilized for paying commissions