Regional Leader, Multi-Site Operations

Delricht Research • Rockville, MD

23h • Hybrid

About The Position

DelRicht Research is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states. We hold our team members to a high standard of excellence, offer robust opportunities for growth, and are looking for an energetic, professional, friendly Associate Director, Clinical Operations to join our growing network and oversee our talented team across a regional portfolio of sites. For the third year in a row, Del Richt Research has been recognized as one of New Orleans (company headquarters) Top Workplaces! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction. Internally the job title is Associate Director, Clinical Operations, with a smaller portfolio of 2-3 regions where the scope, visibility, and impact of this role are much closer to what many organizations would define as a Director-level opportunity. At DelRicht Directors oversee a larger portfolio of 4-6 regions and the goal of this opportunity is to quickly develop to Director. This leader will take ownership of performance across a regional portfolio of sites, directly influence how we scale a growing multi-state network, and help build the next layer of leadership by developing strong, high-performing Site Managers. For candidates who are energized by growth, accountability, and the chance to shape execution at scale, this is an opportunity to step into a role with real momentum, real ownership, and meaningful room to grow alongside an expanding organization. As we continue to grow geographically and expand our regional model, we are strengthening our leadership team to ensure predictable performance and strong Site Manager development across our Clinical Research Sites. The Associate Director plays a critical role in driving consistency across a portfolio of sites by strengthening Site Manager effectiveness, reducing execution variability, and resolving recurring operational issues. This position ensures that regional performance is stable, predictable, and aligned with company expectations. The Associate Director of Clinical Operations is responsible for driving consistent performance across a portfolio of sites by strengthening Site Manager effectiveness, reducing execution variability, and proactively resolving recurring operational challenges. You will supervise 5–8 Clinical Research Sites across 2–3 regions with 4–6 direct reports (Site Managers) and 20–35 indirect reports. You will oversee physician and client relationships within your assigned portfolio and ensure consistent operational execution across sites.

Requirements

• 6+ years of progressive, demonstrable people management experience inclusive of having both direct and indirect reports.
• 3+ years directly managing Site Managers or equivalent mid-level leaders
• Experience overseeing multiple locations, sites, or departments with a track record of growing revenue in multi-site/unit environment
• Experience managing KPIs and performance metrics across a portfolio
• The role involves frequent multi state travel and overnight stays as necessary based on operational needs across various locations, which varies but on average is 50%.
• Weekend travel is extremely limited but occasionally possible.

Nice To Haves

• Experience in multi-unit healthcare or healthcare-adjacent environment strongly preferred
• Coffee drinkers preferred. Tea drinkers accepted

Responsibilities

• Regional Performance Optimization: Translate network expectations into clear, site-level priorities. Monitor performance trends weekly and intervene early when sites drift off target. Reduce performance variance across sites to ensure predictability. Ensure opportunity capture across active studies. Hold Site Managers accountable for measurable outcomes, not effort. Leverage KPIs to proactively identify risks in enrollment, quality, retention, and activation timelines.
• Talent Systems, Coaching & Manager Development: Hire, onboard, and develop Site Managers to operate independently and effectively. Align quarterly development goals with company initiatives. Differentiate performance clearly and address performance gaps decisively. Build visible bench strength and promotion readiness within the region. Coach Site Managers on how to think and solve problems structurally, not just tactically. Support the development of CRC talent through Site Manager leadership. This is a high-impact people leadership role focused on building strong managers and future leaders.
• Operating Model & Execution Excellence: Install and enforce standardized operating systems across the region. Identify recurring cross-site patterns and drive root-cause corrections. Separate one-off issues from systemic breakdowns. Ensure corrective actions are implemented consistently across sites. Reduce repeat escalations by fixing structural drivers rather than symptoms.
• Stakeholder & Client Management: Maintain strong working relationships with internal support teams. Coach Site Managers on proactive PI relationship management. Strengthen sponsor and monitor relationships at the site level. Step into high-risk situations when stakeholder relationships require escalation or stabilization. Ensure consistent client experience across all sites within the portfolio.
• Regional Travel: Active regional travel across assigned sites is required, as this is a hands-on leadership role. Travel may vary based on operational needs but averages approximately 40–50%.

Benefits

• Medical, Dental, Vision with generous employer paid contributions
• Short and Long Term Disability and Group Life Coverage
• Paid Time Off that builds throughout your career with the company
• 401K (+ discretionary match/profit sharing)
• Exceptional quarterly bonus plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 11-50 employees