NASA Regional Metric Analyst (Onsite/Hybrid)

Expeditors•Ellenwood, GA

2d•Hybrid

About The Position

Based at the customer site, the NASA Regional Metric Analyst is the critical "truth-seeker" for our operational data. Right now, complex supply chain disruptions are often masked by inaccurate or surface-level vendor reporting. We need a tenacious logistics data specialist who isn't afraid to roll up their sleeves, dig into complex databases, and follow the breadcrumbs to uncover the actual root cause of a missed build or delayed shipment. You will act as the vital support engine for the region, managing the heavy lifting of weekly "Run-the-Business" (RTB) reporting and manual data validation. By establishing robust data governance and holding our 3PL partners accountable for accurate reason coding, you will clean our data at the source. Your groundwork will not only provide immediate clarity to leadership but will ultimately pave the way for future AI and automated metric tracking.

Requirements

Bachelor's Degree or equivalent work experience
3 to 5 years of experience in logistics data analysis, operations support, or quality assurance within a warehouse/supply chain environment.
Solid understanding of supply chain flows, procurement dependencies, 3PL dynamics, and warehouse operations.
Strong experience with Google Sheets (including VLOOKUPs and Pivot Tables) and Microsoft Excel.
Demonstrated ability to incorporate AI tools (e.g., Gemini) and automation workflows to streamline data synthesis, clean unstructured data, and reduce manual reporting efforts.
Proven track record of learning and mastering complex, proprietary operational databases and ticketing/bug systems.
Ability to type: 45wpm

Nice To Haves

Relentless Curiosity: Possess an investigative mindset.
Comfort with Messy Data: Thrive in ambiguous environments where data is unstructured, fragmented, or manual.
Tactful Assertiveness: Have the interpersonal skills to tell a vendor or partner they made a mistake, constructively correcting their actions to build a long-term culture of accuracy.
Extreme Attention to Detail: Willing and able to go line-by-line through operational logs and tickets without losing focus, ensuring nothing slips through the cracks.
Supportive & Collaborative: Take pride in being the reliable backbone of a team, understanding that your rigorous attention to detail directly empowers senior leaders to make strategic decisions.

Responsibilities

Investigative Root Cause Analysis: Manually audit daily/weekly bug tickets and system flags, deciphering complex, multi-tiered supply chain events to find the true point of failure.
Vendor Data Governance & Feedback Loops: Act as the primary auditor of 3PL reason codes. Identify when vendors are applying the wrong codes, push back with researched evidence, and actively train them to improve their daily inputs.
Run-the-Business (RTB) Reporting: Own critical, time-sensitive deliverables (Monday MOR and WER reporting). Provide the analytical bedrock that gives leadership the lead time necessary to build "path to green" action plans.
Database Navigation & Synthesis: Navigate a fragmented, highly complex ecosystem of client databases, tracking tools, and ticketing systems to stitch together a cohesive story of what happened on the warehouse floor.
Strategic Capacity Relief: Serve as the primary redundancy and support for the senior analyst, absorbing manual data validation tasks so the broader team can elevate their focus to proactive, trend-based analytics and transformational projects.
Pathway to Automation: Document the manual signals and triggers used to identify root causes, eventually partnering with Enablement teams to build Business Requirements Documents (BRDs) that will automate future reason coding.