Regional Manager - Wisconsin

Shoptikal, LLC • Oshkosh, WI

1d

About The Position

The Regional Manager is responsible for the overall sales, profit, and service performance of multiple centers in a geographic region. The role develops and executes strategies aligned with corporate direction and manages effective center operations, including staffing, training, adherence to policies and procedures, compliance, optometric relations, and patient and customer experience. The Regional Manager also builds a strong team and develops succession plans to support growth and development.

The position drives business results, provides operational and financial oversight, develops and coaches teammates, and ensures centers comply with applicable laws and company standards. It requires travel to support company objectives and may involve normal or extended office hours, including evenings, nights, and weekends.

Requirements

• Bachelor’s degree in a relevant business field or equivalent work experience.
• At least 5 years of multi-unit retail management experience.
• Ability to lead, coach, and build teammate relationships in a fast-changing environment, including directing and motivating a diverse teammate population.
• Strong planning, analysis, and organizational skills.
• Ability to work collaboratively in a matrix environment.
• Strong problem-solving skills.
• Strong verbal and written communication and interpersonal skills.
• Strong multitasking skills and ability to thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Ability to communicate effectively throughout the organization in writing and through two-way verbal communication.
• Ability to sit or stand for extended periods, operate office equipment, read and write at a high school graduate level, lift 10 to 20 pounds, and view or read a computer screen for extended periods.
• Ability to work normal or extended office hours, including evenings, nights, and weekends, and travel independently to support company objectives and personal development.

Nice To Haves

• Optical Manager leadership experience.

Responsibilities

• Develop and execute merchandise, operational, and customer service strategies to achieve planned sales, gross margin, and EBITDA results.
• Conduct center visits to validate patient and customer service standards, observe optician performance, and provide feedback and coaching.
• Establish and monitor center operating guidelines, including appointment monitoring, daily system balancing, and compliance with government and state regulations.
• Ensure operational exceptions are addressed and resolved, facilitate process improvement, and stay informed about regional competition.
• Oversee onboarding for new General Managers and Optometrists, and ensure effective training and onboarding for all teammates.
• Provide teams with decision-making parameters and accountability, remain accessible, and communicate proactively with centers and corporate partners.
• Resolve customer concerns promptly and positively.
• Work with Human Resources on staffing, recruiting, performance management, and employee relations solutions.
• Oversee the General Manager in Training program and evaluate optometrist, manager, and optician talent and future bench strength.
• Oversee regional financial operations by driving sales, managing expenses to plan, addressing exceptions with action plans, and assisting with accurate budget submissions.
• Ensure centers follow applicable federal and state laws, including HIPAA, Fraud, Waste and Abuse, and regulations for federally and state-funded vision plans.
• Ensure compliance with applicable optometric and optician laws and company safety standards, policies, and procedures.

Benefits

• Competitive wages and bonus incentives.
• Competitive time-off package including vacation pay, volunteer pay, paid holidays, and a personal day.
• Sick and safe leave accrued in accordance with state law.
• Medical, life, dental, and vision benefits.
• Short- and long-term disability benefits.
• Voluntary/cafeteria offerings.
• Employee Assistance Program.
• Teammate Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager