Regional Manager - Wisconsin

Shoptikal • Green Bay, WI

10h

About The Position

The Regional Manager is responsible for the overall sales, profit, and service performance of multiple Shopko Optical centers in a geographic region. The role develops and executes strategies aligned with corporate direction and manages the effective operation of the region’s centers, including staffing, training, policy and procedure adherence, compliance, optometric relations, and patient and customer experience. The Regional Manager builds a strong team and succession plan to support growth and development.

Requirements

• Bachelor’s degree in a relevant business field or equivalent work experience.
• At least 5 years of multi-unit retail management experience.
• Ability to lead, coach, and build teammate relationships in a fast-changing environment, including directing and motivating a diverse teammate population.
• Strong planning, analysis, and organizational skills.
• Ability to work collaboratively in a matrix environment.
• Strong problem-solving skills, including identifying problems and developing solutions.
• Strong verbal and written communication and interpersonal skills.
• Strong multitasking skills and ability to thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite programs.
• Ability to communicate effectively throughout the organization through written and two-way verbal communication.
• Ability to sit or stand for extended periods, operate office equipment, read and write at a high school graduate level, lift 10 to 20 pounds, and view or read a computer screen for extended periods.
• Ability to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Ability to travel independently to support company objectives and personal development.

Nice To Haves

• Optical Manager leadership experience.

Responsibilities

• Develop and execute merchandise, operational, and customer service strategies to deliver planned sales, gross margin, and EBITDA results.
• Conduct quality center visits to confirm patient and customer service standards are consistently met.
• Observe optician performance during center visits and provide feedback and coaching.
• Establish and monitor center operating guidelines, including appointment monitoring, daily system balancing, and compliance with government and state regulations.
• Ensure operational exceptions are addressed and resolved, facilitate process improvement, and stay informed about regional competition.
• Oversee onboarding for new General Managers and Optometrists and ensure effective training and onboarding for all teammates.
• Give teams decision-making parameters that support accountability; remain accessible and communicate proactively with centers and corporate partners.
• Resolve customer concerns promptly and positively.
• Partner with Human Resources on staffing, recruiting, performance management, and employee relations solutions.
• Oversee the General Manager in Training program and regularly assess optometrist, manager, and optician talent and bench strength.
• Drive regional sales, manage expenses to plan, identify financial exceptions, implement corrective action plans, and assist with accurate budget submissions.
• Ensure centers comply with applicable federal and state laws, including HIPAA, Fraud, Waste and Abuse, and regulations for federally and state-funded vision plans.
• Ensure compliance with applicable optometric and optician laws and company safety standards, policies, and procedures.

Benefits

• Competitive wages and bonus incentives.
• Competitive time-off package, including vacation pay, volunteer pay, paid holidays, and a personal day.
• Sick/safe leave accrued in accordance with state law.
• Medical, life, dental, vision, short-term disability, and long-term disability benefits.
• Voluntary/cafeteria offerings.
• Employee Assistance Program.
• Teammate Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager