regional director operations, Illinois/Wisconsin

Starbucks•US, Illinois, IL

10d

About The Position

As a Regional Director, you develop impactful leaders and support regional business growth across local communities. You are performance-driven while leading with humanity. You develop strategic and operational plans for the region, lead their execution, and measure results. You inspire leaders to create and nurture strong, diverse teams that engage their communities and customers. You provide functional expertise and execute responsibilities that help teams enhance the Starbucks experience for customers, increase profitability, and identify and pursue regional growth and expansion opportunities. You lead and develop high-performing, results-driven teams through coaching, transparent insight and feedback, and meaningful development opportunities. You model Starbucks values through collaboration, inclusiveness, confidence in leadership, and teamwork. The stated job scope includes annual managed expenses of $1–5 million, annual sales of $51–150 million, and 11–15 direct reports. Starbucks Coffee Company is an equal opportunity employer and offers reasonable accommodations to applicants with disabilities.

Requirements

Ability to communicate clearly and concisely, orally and in writing.
Planning, organizational, and project management skills.
Ability to apply sound business principles and practices to project management and change management processes.
Basic skills in Microsoft Word, Excel, and PowerPoint.
Demonstrated ability to build effective relationships, achieve goals, and exercise sound judgment.
Ability to remain composed in challenging situations and function amid uncertainty and changing priorities.

Nice To Haves

Past retail leadership experience.

Responsibilities

Develop strategic and operational plans for the region, lead their execution, and measure results.
Provide functional expertise and execute responsibilities that help teams improve the Starbucks experience for customers and increase profitability.
Identify and execute opportunities for regional growth and expansion.
Lead, coach, and develop high-performing, results-driven teams through transparent insight and feedback and meaningful developmental opportunities.
Model Starbucks values, collaboration, inclusiveness, confidence in leadership, and teamwork.
Establish and communicate a compelling vision and align strategies with company strategies.
Create a positive, respectful, productive, and professional work environment.
Build relationships that facilitate business results and leverage the organization to accomplish business and unit goals.
Pursue measurable results and exceed internal and external customer expectations.
Deliver customer service that meets or exceeds customer expectations.
Make timely, quality decisions and respond professionally to difficult situations, uncertainty, and changing priorities.
Continuously develop personal competencies and those of others.