Regional Manager Sales IAH
About The Position
This role is pivotal in aligning the team’s efforts with organizational objectives while ensuring they have the tools and resources needed for success. The Regional Manager Sales will provide guidance and support to the Sales Manager, Assistant Sales Manager, and Inside Sales Staff, setting clear objectives and monitoring team performance against KPIs. They will foster a culture of collaboration, accountability, and professional development. The role involves developing and implementing regional sales strategies aligned with corporate goals, monitoring market trends, identifying growth opportunities, and providing insights to upper management. Additionally, the position oversees operational workflows, conducts audits, and resolves high-level escalations. The Regional Manager Sales is also responsible for ensuring staff have necessary hardware and software, coordinating with IT, and maintaining equipment inventory. This role acts as a liaison between the regional team and other departments, and compiles monthly performance reports to present recommendations for optimization.
Requirements
- Minimum 5 years of leadership experience.
- Experience in sales, commercial operations, air cargo, airline operations, or a related industry.
- Strong leadership and decision-making capabilities.
- Strong knowledge of sales management principles, customer relationship management, and operational processes.
- Excellent analytical skills with the ability to interpret data, identify trends, and support strategic decision-making.
- Experience developing and implementing sales strategies and performance improvement initiatives.
- Strong organizational, planning, and multitasking skills with the ability to manage competing priorities.
- Experience managing customer escalations and complex operational challenges.
- Proficiency in Microsoft Office applications and familiarity with CRM and cargo management systems.
- Excellent communication, presentation, stakeholder management, and interpersonal skills.
Nice To Haves
- Bachelor's degree in Business Administration, Sales, Marketing, Aviation, Logistics, or a related field is an advantage.
Responsibilities
- Provide guidance and support to the Sales Manager, Assistant Sales Manager, and Inside Sales Staff.
- Set clear objectives and monitor team performance against KPIs.
- Foster a culture of collaboration, accountability, and professional development.
- Develop and implement regional sales strategies aligned with corporate goals.
- Monitor market trends and identify growth opportunities.
- Provide insights and feedback to upper management for strategic planning.
- Oversee and ensure compliance with all operational workflows.
- Conduct regular audits of booking, quoting, and customer service activities.
- Resolve high-level customer or operational escalations.
- Ensure all staff have the necessary hardware (e.g., laptops, monitors, cell phones) and software tools.
- Coordinate with IT for procurement, upgrades, and troubleshooting.
- Maintain an inventory of equipment and ensure compliance with company policies regarding usage.
- Act as the primary liaison between the regional team and other departments (e.g., Route Management, IT, Accounting, Operations, HR).
- Work closely with the Sales Manager to address performance gaps and operational challenges.
- Compile monthly performance reports highlighting sales, customer service metrics, and operational efficiency.
- Present recommendations to optimize team output and customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
