Regional Manager, Operator Excellence Training

MV Transportation•Portland, OR

10d

About The Position

The Regional Manager, Operator Excellence Training, provides regional leadership and accountability for the consistent execution, quality, compliance, and continuous improvement of operator training across multiple divisions. Working with regional and division leadership, this role oversees training strategy, instructor capability, compliance, budget performance, operational improvement, and implementation of enterprise training initiatives. The position has multi-division regional accountability, extensive travel, material training-budget oversight, enterprise program governance, instructor-certification authority, and responsibility for compliance, audit readiness, and validating and improving training execution across multiple operating environments. The role also provides field leadership, supports critical training or operational issues after hours when needed, and develops division capability while maintaining clear ownership boundaries.

Requirements

Bachelor’s degree or an equivalent combination of education and directly relevant experience.
Five or more years of progressively responsible experience in transit, transportation, safety, operations training, learning and development, or a related field.
Demonstrated experience leading training programs across multiple locations, business units, or a comparable distributed operating environment.
Experience with instructor qualification, training quality assurance, compliance documentation, program assessment, and corrective-action follow-through.
Ability to interpret performance data, manage competing priorities, develop recommendations, and communicate with operational and executive leaders.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams, and data/reporting platforms used to monitor training execution.
Ability and willingness to travel extensively and provide after-hours support when business needs require coordination.

Nice To Haves

Experience in public transit, passenger transportation, fleet operations, or another safety-sensitive regulated environment.
Bilingual English/Spanish capability.

Responsibilities

Lead regional implementation, standardization, and continuous improvement of the Operator Excellence Training program and assigned enterprise training initiatives, ensuring consistent use of approved curricula, standards, technology, and processes.
Partner with regional and division leaders, Safety, Operations, Finance, and Corporate Training to set priorities, improve training effectiveness, resolve barriers, and support startups, transitions, vacancies, and high-priority divisions.
Manage instructor certification, recertification, qualification, assessment, coaching, and train-the-trainer processes, while building classroom and Behind-the-Wheel training capability across assigned divisions.
Monitor training compliance, documentation accuracy, record completeness, and audit readiness, including oversight of OET, ELDT, Training Provider Registry, required evaluations, refresher training, and related requirements.
Conduct division assessments and audits to validate instructional quality, program execution, instructor performance, training resources, regulatory and client compliance, and completion of corrective actions.
Review and approve regional training budgets, validate staffing and operating assumptions, monitor performance and variances, and coordinate corrective action or reforecasting with division, regional, and finance leaders.
Analyze training, safety, compliance, operational, and financial metrics to identify risks, training gaps, and improvement opportunities, and develop data-driven recommendations and targeted interventions.
Monitor the effectiveness of training interventions and enterprise initiatives, determine whether they produce measurable and sustained improvement, and document outcomes and completion evidence.
Prepare and present regional performance reports, executive summaries, scorecards, and recommendations for operational and strategic decision-making.
Coach division leaders to establish sustainable accountability for training assignment, delivery, documentation, review, and follow-up without transferring ongoing division-owned responsibilities to the RTM.
Serve as the training subject-matter expert for client requests, RFPs, audits, bids, startups, transitions, specialized programs, curriculum requirements, and approved external training documentation.
Provide regional field leadership through strategic division travel, cross-functional partnership, risk escalation, certification, coaching, assessment, and after-hours coordination when critical issues require support.
Promote ethical conduct and adherence to policies, procedures, and professional standards.
Define standards for services and work processes and hold appropriate leaders accountable for meeting them.
Communicate complex training, compliance, budget, and risk information clearly in writing, conversations, presentations, and executive discussions.
Build collaborative relationships with Operations, Safety, Finance, Human Resources, clients, and other internal and external stakeholders.
Use source data to validate concerns, set priorities, and develop practical recommendations.
Exercise sound judgment in balancing travel, urgent support, compliance exposure, financial accountability, and competing regional needs.
Drive results while developing sustainable division capability and maintaining clear ownership boundaries.