Regional Manager, Operator Excellence Training

MV Transportation•Portland, OR

About The Position

The Regional Manager, Operator Excellence Training provides regional leadership and accountability for consistent execution, quality, compliance, and continuous improvement of operator training across multiple divisions. In collaboration with regional and division leadership, the role oversees training strategy, instructor capability, compliance, budget performance, operational improvement, and enterprise training implementation. The position carries multi-division regional accountability, extensive travel, material training-budget oversight, enterprise program governance, instructor-certification authority, compliance and audit-readiness responsibilities, cross-functional leadership, and responsibility for validating and improving training execution across multiple operating environments. The manager promotes ethical conduct and adherence to policies and professional standards, establishes service and work-process standards, and holds appropriate leaders accountable. The role requires clear communication of complex training, compliance, budget, and risk information; collaborative relationships across internal and external stakeholders; sound judgment in balancing competing priorities; and a focus on sustainable division capability and clear ownership boundaries.

Requirements

Bachelor’s degree or an equivalent combination of education and directly relevant experience.
Five or more years of progressively responsible experience in transit, transportation, safety, operations training, learning and development, or a related field.
Demonstrated experience leading training programs across multiple locations, business units, or a comparable distributed operating environment.
Experience with instructor qualification, training quality assurance, compliance documentation, program assessment, and corrective-action follow-through.
Demonstrated ability to interpret performance data, manage competing priorities, develop recommendations, and communicate with operational and executive leaders.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams, and data/reporting platforms used to monitor training execution.
Ability and willingness to travel extensively and provide after-hours support when business needs require coordination.

Nice To Haves

Experience in public transit, passenger transportation, fleet operations, or another safety-sensitive regulated environment.
Bilingual English/Spanish capability.

Responsibilities

Lead regional implementation, standardization, and continuous improvement of the Operator Excellence Training program and other assigned enterprise training initiatives, ensuring consistent use of approved curricula, standards, technology, and processes.
Partner with regional and division leaders, Safety, Operations, Finance, and Corporate Training to set priorities, strengthen training effectiveness, resolve barriers, and support startups, transitions, vacancies, and high-priority divisions.
Manage instructor certification, recertification, qualification, assessment, coaching, and train-the-trainer processes, building sustainable classroom and Behind-the-Wheel training capability across assigned divisions.
Oversee training compliance, documentation accuracy, record completeness, and audit readiness through monitoring, validation, corrective action, and oversight of OET, ELDT, Training Provider Registry, required evaluations, refresher training, and related requirements.
Conduct division assessments and audits to validate instructional quality, program execution, instructor performance, training resources, regulatory and client compliance, and completion of corrective actions.
Review and approve regional training budgets; validate staffing and operating assumptions; monitor actual performance and material variances; and coordinate corrective action or reforecasting with division, regional, and finance leaders.
Analyze training, safety, compliance, operational, and financial metrics to identify risk trends, training gaps, and improvement opportunities, and develop data-driven recommendations and targeted interventions.
Monitor training interventions and enterprise initiatives for measurable, sustained improvement, and ensure outcomes and completion evidence are documented.
Prepare and present regional performance reporting, executive summaries, scorecards, and recommendations for operational and strategic decision-making.
Coach division leaders to establish sustainable accountability for training assignment, delivery, documentation, review, and follow-up while preserving division-owned responsibilities.
Serve as the training subject-matter expert for client requests, RFPs, audits, bids, startups, transitions, specialized programs, curriculum requirements, and approved external training documentation.
Provide regional field leadership through strategic division travel, cross-functional partnership, risk escalation, certification, coaching, assessment, and after-hours coordination when critical training or operational issues require support.
Promote ethical behavior and adherence to policies, procedures, and professional standards of conduct.
Define standards for services and work processes and hold appropriate leaders accountable for achieving them.
Communicate complex training, compliance, budget, and risk information in business writing, conversations, presentations, and executive discussions.
Build collaborative relationships across Operations, Safety, Finance, Human Resources, clients, and other internal and external stakeholders.
Use source data to validate concerns, establish priorities, and develop practical recommendations.
Exercise sound judgment in balancing travel, urgent support, compliance exposure, financial accountability, and competing regional needs.
Drive results while developing sustainable division capability and maintaining clear ownership boundaries.