Regional Manager of Service and Facilities.

FITCH IRICK MANAGEMENT LLC•Knoxville, TN

19d

About The Position

The Regional Manager of Service & Facilities (RMSF) is a field-based role responsible for supporting maintenance operations, strengthening property-level execution, and ensuring consistent service quality across a multi-state portfolio in Kentucky, Tennessee, North Carolina, and Alabama. The role involves 80–90% travel and serves as a regional extension of the Service & Facilities leadership team. The RMSF partners with Regional Managers, Site Managers, and Service Team Members to uphold company standards for maintenance operations, property conditions, safety, and regulatory compliance. The position provides hands-on technical support, conducts property visits, trains new and existing staff, assists with large repairs and insurance claims, and helps ensure consistent inspection, preventive maintenance, and turnover processes.

Requirements

At least 5 years of experience in property maintenance, facilities management, or building systems.
Strong technical skills across HVAC, electrical, plumbing, and general building systems.
Experience with property management software, digital inspection tools, and preventive maintenance programs.
Ability to travel 80–90% throughout assigned regions.
Ability to train, coach, and develop Service Team Members with varying levels of experience.
Excellent communication and interpersonal skills, with a strong leadership presence.
Strong organization skills and ability to manage a large, geographically dispersed portfolio.
Familiarity with NSPIRE, HUD, LIHTC, and relevant code requirements.

Nice To Haves

Multifamily experience.
Prior supervisory, training, or regional maintenance experience.
HVAC certification and/or Certified Pool Operator (CPO) certification.
Experience with Yardi, HappyCo, and similar property management or inspection platforms.

Responsibilities

Conduct at least two site visits per year at each assigned property to assess conditions, identify risks, review workflows, and coach staff.
Provide hands-on assistance with diagnostics, troubleshooting, and complex repair issues during site visits.
Oversee large repairs and insurance claim repairs, ensuring accurate scopes, quality control, and timely completion.
Participate in developing and reviewing scopes of work for significant repairs, vendor work, and capital projects.
Help sites identify qualified specialty vendors while keeping site teams involved in the process.
Support use of property management software, digital inspection platforms, and mobile work order and project tools.
Reinforce efficient and consistent turnover practices to reduce downtime and maintain move-in standards.
Conduct or coordinate training at least twice per quarter on SOPs, technical skills, safety, technology, and operating standards.
Provide onboarding and training for new Service Team Members within their first 30 days.
Identify regional skill gaps and recommend coaching or external professional development.
Reinforce approved company specifications and maintenance best practices during property visits.
Ensure preventive maintenance programs and unit, common-area, building, safety, and regulatory inspections are completed correctly and on schedule.
Review inspection results for accuracy, completeness, and alignment with company standards.
Help properties prepare for third-party, agency, and compliance inspections, including NSPIRE.
Conduct follow-up verifications to ensure deficiencies are corrected to standard.
Support compliance with OSHA, EPA, HUD, Fair Housing, NSPIRE, and building code requirements.
Coach and oversee safety practices, emergency preparedness, and hazard mitigation.
Assist with emergency response by coordinating repair needs and supporting communication between field teams and leadership.
Partner with Regional Managers and Senior Regional Managers to align maintenance execution with occupancy goals and resident satisfaction.
Communicate field insights, trends, and training needs to the Service & Facilities leadership team.
Help distribute updated processes and SOP changes through established communication channels.
Collaborate with Development, Redevelopment, and Compliance teams during punch walks, readiness inspections, and project handoffs.
Promote use of property management software, inspection platforms, and mobile maintenance tools to improve consistency and accountability.
Provide leadership with input on workflow improvements, inspection criteria, and recurring field challenges.
Assist with troubleshooting mobile devices, tablets, and apps used in property operations.