Regional Manager of Operations, Mid-South Region

Alliance Animal Health•Atlanta, GA

3d•Onsite

About The Position

Alliance Animal Health is seeking a Regional Manager of Operations to support and grow a portfolio of specialty, emergency, and urgent care hospitals across the Mid-South region, including Tennessee, Alabama, Georgia, Mississippi, Louisiana, and additional markets as the network grows. This field-based role combines hands-on hospital operations leadership with regional business oversight. The Regional Manager works directly with Practice Managers, Hospital Administrators, Medical Directors, and veterinary partners to improve daily operations, financial performance, leadership development, and experiences for clients, patients, and referring veterinarians. The role provides operational oversight across multiple hospitals, supports financial performance and business planning, develops hospital leaders, and helps teams address the distinct operational needs of emergency, specialty, and urgent care medicine. It requires regular hospital visits and extensive regional travel, including overnight travel. The Regional Manager partners with the Regional Vice President and central support teams to implement initiatives, support growth, and identify opportunities across the region, while respecting each hospital's culture, clinical services, and medical autonomy.

Requirements

At least 5 years of progressive veterinary hospital operations experience, preferably in emergency, specialty, urgent care, or a combination of these environments.
At least 2 years of multisite leadership experience or comparable senior-level management experience within a large, complex veterinary hospital.
Demonstrated success improving hospital financial performance, operational efficiency, and team engagement.
Strong financial acumen, including P&L management, budgeting, labor management, forecasting, and expense control.
Experience coaching and developing Practice Managers, Hospital Administrators, or other hospital leaders.
Understanding of veterinary hospital staffing models, veterinarian productivity, clinical workflows, and operational performance metrics.
Ability to build strong relationships with veterinary professionals, medical leadership, and hospital partners.
Excellent communication, problem-solving, organizational, and leadership skills.
Ability to manage competing priorities across multiple hospitals and geographic markets.
Bachelor's degree in business, healthcare administration, veterinary management, or a related field, or equivalent professional experience.
Willingness and ability to travel extensively throughout the assigned region.

Nice To Haves

At least 7 years of veterinary hospital leadership experience, particularly in specialty, emergency, or urgent care.
Previous experience as a Regional Manager, Area Manager, Hospital Administrator, Director of Operations, or senior veterinary practice leader.
Experience overseeing multiple hospitals, large multidisciplinary teams, or 24-hour emergency operations.
Experience supporting hospital integrations, new hospital openings, service expansions, or operational turnarounds.
Familiarity with veterinary practice management systems, financial reporting, and performance analytics.
CVPM, MBA, MHA, or similar professional credentials.

Responsibilities

Provide operational oversight and support for multiple specialty, emergency, and urgent care hospitals throughout the Mid-South region.
Partner with hospital leadership to improve daily workflows, staffing efficiency, patient access, and overall operational performance.
Establish consistent operational expectations while respecting each hospital's culture, clinical services, and business needs.
Identify operational challenges and collaborate with hospital teams on sustainable solutions.
Maintain a strong field presence through regular hospital visits, leadership meetings, and ongoing communication.
Manage regional financial performance, including revenue growth, EBITDA, labor management, expense control, and profitability.
Partner with hospital leaders to develop and execute budgets, forecasts, and financial improvement plans.
Monitor performance indicators, including revenue, transactions, average transaction charges, labor costs, staffing productivity, and client experience metrics.
Identify opportunities to improve efficiency, manage expenses, and support sustainable growth; translate financial data into actionable priorities.
Coach and mentor Practice Managers, Hospital Administrators, and department leaders in leadership and business management.
Set expectations and promote accountability and follow-through across hospital teams.
Support leadership development, succession planning, and employee engagement initiatives.
Partner with Human Resources and Talent Acquisition on recruiting, retention, performance management, and staffing strategies.
Help hospital leaders navigate challenging conversations, organizational changes, and complex operational situations.
Support staffing, scheduling, workflow, and financial models specific to emergency, specialty, and urgent care hospitals.
Partner with medical leadership to improve veterinarian scheduling, clinical support staffing, patient flow, and operational efficiency.
Identify opportunities to improve appointment availability, service utilization, and access to veterinary care.
Help hospitals manage extended hours, overnight services, and fluctuating caseloads while respecting clinical decision-making and medical autonomy.
Build trusted relationships with Medical Directors, veterinary partners, and hospital leadership teams, and serve as a reliable operational resource.
Partner with Marketing and hospital teams to strengthen community awareness, referring veterinarian relationships, and hospital reputation.
Support initiatives that improve client communication, service accessibility, client experience, referral growth, client retention, and community relationships.
Partner with the Regional Vice President to execute regional priorities and operational improvement initiatives.
Support new hospital integrations, leadership transitions, service expansions, and operational readiness.
Collaborate with Finance, Marketing, Human Resources, Talent Acquisition, IT, and other central support teams.
Share best practices across hospitals and help develop operational processes and leadership resources for long-term regional growth.